Director, Associate Success
Director, Associate Success

Director, Associate Success

London Full-Time No home office possible
B

Key Responsibilities

  • Lead and develop a high-performing HR Shared Services team across multiple countries, fostering a culture of collaboration, accountability, and continuous learning.
  • Oversee core HR administrative services, including employee onboarding, benefits administration, employee life-cycle processes, employee records management, and offboarding.
  • Establish and maintain SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for HR service delivery.
  • Identify, partner, and drive opportunities for centralization, standardization, and process improvements across HR operations.
  • Partner with HR business partners, other regional BYonder Care teams, and business leaders to ensure HR services meet evolving organizational needs.
  • Monitor and leverage emerging trends and technologies to maintain a best-in-class HR service delivery model.
  • Manage technology platforms, ensuring their effective utilization and integration with business systems.
  • Provide mentorship and support to team members, promoting professional growth and development.
  • Analyze service delivery metrics and employee feedback to identify areas for enhancement.
  • Implement process improvements and automation to increase efficiency, reduce costs, and improve user experience.
  • Collaborate with internal and external stakeholders to optimize service delivery.
  • Ensure compliance with applicable labor laws, regulations, and organizational policies.
  • Oversee the maintenance of accurate and secure employee records in alignment with data privacy standards.
  • Act as a key point of contact for escalated HR service issues and ensure timely resolution.

Qualifications

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • 10+ years of experience in HR operations, shared services, or a related field.
  • 5+ years in a leadership role managing teams across EMEA.
  • 3+ years of experience as HR Business Partner or HR Generalist.
  • Proven experience managing HR and case management technology platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, ServiceNow).
  • Solid knowledge of employment laws and regulations across EMEA.
  • Strong background in process optimization, change management, and project management.
  • Excellent leadership and people management skills.
  • Strong analytical and problem-solving capabilities.
  • Exceptional communication and interpersonal skills.
  • Strong customer-centric mindset.
  • Ability to collaborate and influence across various stakeholders.
  • Proficiency in HR technology and data management systems.

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B

Contact Detail:

Blue Yonder Recruiting Team

Director, Associate Success
Blue Yonder
B
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