Director, Associate Success

Key Responsibilities

• Lead and develop a high-performing HR Shared Services team across multiple countries, fostering a culture of collaboration, accountability, and continuous learning.
• Oversee core HR administrative services, including employee onboarding, benefits administration, employee life-cycle processes, employee records management, and offboarding.
• Establish and maintain SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for HR service delivery.
• Identify, partner, and drive opportunities for centralization, standardization, and process improvements across HR operations.
• Partner with HR business partners, other regional BYonder Care teams, and business leaders to ensure HR services meet evolving organizational needs.
• Monitor and leverage emerging trends and technologies to maintain a best-in-class HR service delivery model.
• Manage technology platforms, ensuring their effective utilization and integration with business systems.
• Provide mentorship and support to team members, promoting professional growth and development.
• Analyze service delivery metrics and employee feedback to identify areas for enhancement.
• Implement process improvements and automation to increase efficiency, reduce costs, and improve user experience.
• Collaborate with internal and external stakeholders to optimize service delivery.
• Ensure compliance with applicable labor laws, regulations, and organizational policies.
• Oversee the maintenance of accurate and secure employee records in alignment with data privacy standards.
• Act as a key point of contact for escalated HR service issues and ensure timely resolution.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 10+ years of experience in HR operations, shared services, or a related field.
• 5+ years in a leadership role managing teams across EMEA.
• 3+ years of experience as HR Business Partner or HR Generalist.
• Proven experience managing HR and case management technology platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, ServiceNow).
• Solid knowledge of employment laws and regulations across EMEA.
• Strong background in process optimization, change management, and project management.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving capabilities.
• Exceptional communication and interpersonal skills.
• Strong customer-centric mindset.
• Ability to collaborate and influence across various stakeholders.
• Proficiency in HR technology and data management systems.

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