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- Tasks: Manage customer onboarding and oversee project delivery across Europe and the Middle East.
- Company: Join Blue Wireless, a global leader in innovative wireless network solutions with operations in over 80 countries.
- Benefits: Enjoy career development opportunities, a supportive team, and a vibrant workplace culture.
- Why this job: Be part of a fast-growing tech company where your contributions truly matter and make an impact.
- Qualifications: Minimal Bachelor Education; strong communication skills and organisation are essential.
- Other info: Occasional overseas travel may be required to collaborate with international teams.
The predicted salary is between 36000 - 60000 £ per year.
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connecting branches, remote sites and vessels using wireless solutions. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects painless and predictable. Our success story is driven by our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers.
As our Service Delivery Specialist, you’ll be the ‘air traffic controller’ ensuring the successful delivery of services for customers across Europe, UK, and Middle East managing the end-to-end process from order intake to order completion. The role demands a self-starter, well-organized, proactive colleague, able to keep an overview across the region while being able to zoom in on specific orders to ensure these are delivered up to Blue Wireless standards. You will maintain an open dialogue with our sales teams, customers and our engineering teams on-site (both internal and our partners).
Key Responsibilities:
- Manage the on-boarding of new customers and setting them up in the various systems, together with the Inside Sales teams.
- Manage new customer projects from ordering, planning and tracking.
- Measure, report, review and recommend on Network performance and utilisation.
- Organise training and documentation for customers throughout their lifecycle.
- Improve processes and automation.
- Support your colleagues overseas where required.
- Maintain and expand relationships with key sales channels.
- Be the advocate for Blue Wireless services during customer meetings.
- Validate operations documentation is accurate to allow bill generation.
- Other related duties as assigned.
Our sales channels and customers are Europe based but require services globally. Working together with the teams in Australia, Singapore & US happens daily and may require occasional overseas travel.
If you have a positive, problem-solving attitude, great organisation skills, and are accurate when processing and giving information, we’d love to hear from you. Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment.
You’ll be part of a professional international team of networking solution experts, given the opportunity to make a difference, offered many career development opportunities as the company grows and evolves, and work in a healthy working environment.
Service Delivery Specialist - UK employer: Blue Wireless
Contact Detail:
Blue Wireless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist - UK
✨Tip Number 1
Familiarise yourself with Blue Wireless's services and technology, especially LTE/5G and Starlink solutions. Understanding the specifics of their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Blue Wireless on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Service Delivery Specialist role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your organisational skills and problem-solving abilities in detail. Think of specific examples from your past experiences where you successfully managed projects or improved processes, as these are key attributes for the role.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions with the company. Whether it's during a phone call or an interview, articulate your thoughts well to reflect the excellent communication skills they are looking for.
We think you need these skills to ace Service Delivery Specialist - UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Service Delivery Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in service delivery or project management. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and problem-solving attitude.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and any experience you have in an international business environment. Make sure to mention your passion for technology and enterprise networks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Blue Wireless
✨Understand the Company Culture
Before your interview, take some time to research Blue Wireless and its company culture. They value creativity, a hands-on attitude, and a commitment to customer service. Show that you align with these values by sharing examples from your past experiences.
✨Demonstrate Organisational Skills
As a Service Delivery Specialist, you'll need to manage multiple projects simultaneously. Be prepared to discuss how you've successfully organised tasks in previous roles. Use specific examples to illustrate your ability to keep track of details while maintaining an overview.
✨Show Your Communication Skills
Effective communication is key in this role, especially when liaising with sales teams and customers. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and communication skills.
✨Be Ready to Discuss Problem-Solving
Blue Wireless is looking for someone with a positive, problem-solving attitude. Think of a few challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you're proactive and capable of handling issues as they arise.
