At a Glance
- Tasks: Manage customer orders and projects, ensuring seamless delivery and satisfaction.
- Company: Join Blue Wireless, a global leader in wireless network solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on diversity, equity, and inclusion.
- Why this job: Be part of a dynamic team transforming connectivity with cutting-edge technology.
- Qualifications: Experience in service delivery or project coordination, ideally in the Telco industry.
The predicted salary is between 40000 - 50000 £ per year.
About Blue Wireless
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 100 countries, we are transforming the way LTE/5G and Starlink technology is used to connect branches, remote sites and vessels using wireless solutions. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects painless and predictable. Our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing.
The Role
We're looking for a Service Delivery Manager to join our Chester office, supporting our UK and EMEA customer base. You'll be a key point of contact for customer orders and projects, working closely with sales, technical and provisioning teams to ensure a seamless experience from order intake through to completion. This is a hands-on role within a small, collaborative team, with support and training provided as you get up to speed.
Responsibilities:
- Manage the end-to-end process for customer orders and projects, from order intake through to completion and invoicing.
- Serve as a key point of contact, interacting with sales teams and customers to verify orders, confirm solutions, and ensure accurate execution.
- Coordinate with technical provisioning teams to prepare and deploy equipment as required.
- Maintain up-to-date systems and dashboards to track order status, flag issues, and ensure full visibility across teams.
- Lead and project manage larger customer deployments, including planning sessions, status reporting, and issue resolution.
- Oversee new customer or partner onboarding, including order tracking, planning, training and documentation throughout their lifecycle.
- Validate the accuracy of operations documentation to ensure smooth processes.
- Continuously review and improve internal processes, identifying opportunities for efficiency and automation.
- Perform other related duties as assigned to support seamless service delivery and customer satisfaction.
About You
- Experience in a Service Delivery, Order Management, Project Coordination or Client Services role.
- Background within the Telco industry is ideal, or alternatively Financial/Professional Services.
- Strong stakeholder management skills, comfortable liaising with sales teams, technical teams and customers alike.
- Highly organised, with the ability to manage multiple orders/projects simultaneously and keep systems and dashboards up to date.
- A proactive, hands-on attitude with a genuine interest in improving processes and driving efficiency.
- Clear, confident communicator, both written and verbal.
- Comfortable working in a fast-paced, collaborative team environment.
Ok, I'm Interested, What’s Next?
Thank you for your interest in Blue Wireless (part of Wireless Logic Group). We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually. If you require reasonable accommodation during the application and selection process, please let us know. We've adopted a hybrid working approach to give more flexibility on where and how we work.
Blue Wireless (part of Wireless Logic Group) unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do.
Service Delivery Manager in Chester employer: Blue Wireless
At Blue Wireless, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in our Chester office. Our commitment to employee growth is evident through comprehensive training and support, alongside a hybrid working model that promotes flexibility and work-life balance. Join us to be part of a diverse team that values creativity and a hands-on approach, ensuring you have the opportunity to make a meaningful impact in the rapidly evolving wireless technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Chester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Blue Wireless.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Blue Wireless. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Delivery Manager in Chester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Blue Wireless.
How to prepare for a job interview at Blue Wireless
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Blue Wireless's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Blue Wireless offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
