At a Glance
- Tasks: Manage customer orders and projects, ensuring seamless delivery and satisfaction.
- Company: Join Blue Wireless, a global leader in wireless network solutions.
- Benefits: 12-month contract with potential for permanence, training, and a collaborative team.
- Other info: Dynamic role with opportunities for process improvement and career growth.
- Why this job: Be a key player in transforming connectivity for global enterprises.
- Qualifications: Experience in service delivery or project coordination, ideally in Telco or professional services.
The predicted salary is between 40000 - 50000 £ per year.
12-Month Fixed-Term Contract (potential to go permanent)
About Blue Wireless
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 100 countries, we are transforming the way LTE/5G and Starlink technology is used to connect branches, remote sites and vessels using wireless solutions. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects painless and predictable. Our creativity, hands‑on attitude, and our willingness to go above and beyond for our customers are what keep us growing.
The Role
We're looking for a Service Delivery Manager to join our Chester office, supporting our UK and EMEA customer base. You'll be a key point of contact for customer orders and projects, working closely with sales, technical and provisioning teams to ensure a seamless experience from order intake through to completion. This is a hands‑on role within a small, collaborative team, with support and training provided as you get up to speed.
Responsibilities
- Manage the end-to-end process for customer orders and projects, from order intake through to completion and invoicing.
- Serve as a key point of contact, interacting with sales teams and customers to verify orders, confirm solutions, and ensure accurate execution.
- Coordinate with technical provisioning teams to prepare and deploy equipment as required.
- Maintain up-to-date systems and dashboards to track order status, flag issues, and ensure full visibility across teams.
- Lead and project manage larger customer deployments, including planning sessions, status reporting, and issue resolution.
- Oversee new customer or partner onboarding, including order tracking, planning, training and documentation throughout their lifecycle.
- Validate the accuracy of operations documentation to ensure smooth processes.
- Continuously review and improve internal processes, identifying opportunities for efficiency and automation.
- Perform other related duties as assigned to support seamless service delivery and customer satisfaction.
About You
- Experience in a Service Delivery, Order Management, Project Coordination or Client Services role.
- Background within the Telco industry is ideal, or alternatively Financial/Professional Services.
- Strong stakeholder management skills, comfortable liaising with sales teams, technical teams and customers alike.
- Highly organised, with the ability to manage multiple orders/projects simultaneously and keep systems and dashboards up to date.
- A proactive, hands‑on attitude with a genuine interest in improving processes and driving efficiency.
- Clear, confident communicator, both written and verbal.
- Comfortable working in a fast‑paced, collaborative team environment.
Service Delivery Manager Chester, Cheshire West and Chester, United Kingdom employer: Blue Wireless Pte. Ltd
Blue Wireless is an exceptional employer, offering a dynamic work environment in Chester where innovation and collaboration thrive. Employees benefit from comprehensive training and support, fostering personal and professional growth while being part of a global leader in wireless network solutions. The company's commitment to its people and customer satisfaction creates a rewarding atmosphere for those looking to make a meaningful impact in the tech industry.
