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- Tasks: Assist guests with inquiries through live chat, email, and social media.
- Company: Join a vibrant hospitality team at The Joiners Arms.
- Benefits: Flexible hours, supportive environment, and opportunities for growth.
- Why this job: Make a difference in guest experiences while working evenings and weekends.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: No prior Helpdesk experience needed; just bring your enthusiasm!
The predicted salary is between 24000 - 36000 £ per year.
A hospitality company is seeking a Helpdesk Agent to join their team at The Joiners Arms. The ideal candidate will handle guest inquiries via live chat, email, and social media with warmth and empathy.
Applicants should have a strong guest-facing experience, though no prior Helpdesk experience is necessary. Flexibility to work evenings and weekends is essential.
This role will involve accurate management of reservations and maintaining a positive guest experience during busy periods.
Guest Experience Helpdesk Agent — Evenings & Weekends employer: Blue Stoops
Contact Detail:
Blue Stoops Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Helpdesk Agent — Evenings & Weekends
✨Tip Number 1
Make sure to showcase your guest-facing experience during interviews. We want to hear about those moments when you went above and beyond for a guest. It’s all about that warmth and empathy!
✨Tip Number 2
Practice your communication skills! Since you'll be handling inquiries via live chat, email, and social media, we suggest doing some mock scenarios with friends or family. This will help you feel more confident when it comes to real guests.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability for evenings and weekends. We love candidates who are open to working those hours, so make sure to highlight your willingness to adapt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to enhance the guest experience at The Joiners Arms.
We think you need these skills to ace Guest Experience Helpdesk Agent — Evenings & Weekends
Some tips for your application 🫡
Show Your Warmth: When writing your application, let your personality shine through! We want to see how you can bring warmth and empathy to the role, so don’t be afraid to share a bit about yourself and your passion for guest experience.
Highlight Relevant Experience: Even if you haven’t worked in a Helpdesk role before, we’re keen to see any guest-facing experience you have. Whether it’s in hospitality or another field, make sure to highlight those skills that show you can handle inquiries with care.
Be Flexible: Since this role requires evening and weekend availability, it’s a good idea to mention your flexibility in your application. Let us know when you’re available to work, as this will help us see how you fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Blue Stoops
✨Show Your Warmth
Since the role focuses on guest inquiries, make sure to convey your warmth and empathy during the interview. Share examples from your past experiences where you’ve gone above and beyond to help someone, whether in hospitality or another customer-facing role.
✨Know the Company
Do a bit of homework on The Joiners Arms and their values. Understanding their approach to guest experience will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Flexibility is Key
Highlight your availability for evenings and weekends. Be prepared to discuss how you manage your time and commitments, especially during busy periods, to ensure you can maintain a positive guest experience.
✨Practice Common Scenarios
Think about common guest inquiries and how you would handle them. Practising responses to potential questions can help you feel more confident and articulate during the interview, showcasing your problem-solving skills and ability to stay calm under pressure.
