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- Tasks: Lead client relationships and manage end-to-end project delivery for exciting campaigns.
- Company: Join Blue Square, a leader in retail solutions and customer experience.
- Benefits: Competitive salary, performance bonuses, company car, and private medical insurance.
- Why this job: Make a real impact by driving growth and delivering exceptional service to clients.
- Qualifications: Experience in account management and strong relationship-building skills required.
- Other info: Flexible working options and excellent development opportunities await you.
The predicted salary is between 43000 - 51000 £ per year.
As our Senior Client Service Manager, you will understand your clients and their needs inside out. You will take full ownership of the end-to-end delivery of campaigns, operational activity, projects, tactical activations and service management across your portfolio. You will ensure effective and efficient service delivery against contractual SLAs, while identifying growth opportunities, driving commercial performance, and leading service improvement initiatives. Acting as the senior escalation point, you will inspire confidence, influence stakeholders at all levels, and push boundaries to deliver exceptional results. This is a strategic, commercially focused leadership role requiring operational excellence, stakeholder influence, and a proactive growth mindset.
WHAT YOU'LL BE UP TO
- Own senior-level client relationships and stakeholder management
- Own the operational delivery of all projects, initiatives, and campaigns within allocated accounts
- Use your expertise to provide strategic insight and guidance on how to optimise and grow delivery of your statements of work
- Own and influence account budgets, forecasts, and financial performance
- Ensure all commercial activities meet agreed revenue and efficiency targets
- Identify and convert growth opportunities within existing accounts
- Build and develop strong relationships across internal departments to always ensure outstanding service delivery, and encourage continuous improvement to processes and ways of working
- People management of direct reports across your account, ensuring the delivery of key performance indicators. Remain compliant with central people processes and ways of working
ARE YOU OUR PERFECT PARTNER?
- You’ll have previous account management / executive experience
- You’ll have good commercial awareness and critical thinker
- You’ll have experience and/or understanding of the retail / telecommunications industry
- You’ll have experience in tactical and strategic level activations
- You’ll have excellent relationship building and interpersonal skills
- You’ll have agency understanding/experience preferable
- You’ll have the ability to manage multiple projects at one time
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £50,000 - £60,000 Per Annum + 20% Performance Bonus + Reward Scheme Bonus + Company Car
- Company Sick Pay + Life Assurance: 4 times your annual salary
- AXA Private Medical Insurance
- Access to a range of discounts and perks across our key partners & beyond
- Development Opportunities
WHO ARE WE?
Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels.
BUILD LOVE. GROW SALES. INCREASE LOYALTY.
POINTS TO NOTE:
- Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com if you require any adjustments that would support you throughout your application
- Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
- Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square
- If you’re an internal candidate, remember to use your company email address to apply
- Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role
Senior Client Service Manager in London employer: Blue Square
Contact Detail:
Blue Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. The more people know you’re on the hunt, the better your chances of landing that Senior Client Service Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and how they operate. This will help you tailor your responses and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your account management skills and how you’ve driven growth in previous positions. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Client Service Manager in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the specific needs of the Senior Client Service Manager role. Show us that you get what we're about!
Be Specific and Relevant: When detailing your experience, focus on examples that highlight your account management skills and commercial awareness. Use metrics where possible to demonstrate your impact. We love numbers that tell a story!
Show Your Strategic Mindset: This role is all about strategic thinking and growth. Make sure to include instances where you've identified opportunities for improvement or growth in previous roles. We want to see how you can push boundaries and inspire confidence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at Blue Square
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their needs. Understand their industry challenges and how the company addresses them. This will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your Strategic Insight
Prepare examples of how you've optimised service delivery in previous roles. Be ready to discuss specific strategies you've implemented that led to growth or improved performance. This will highlight your commercial awareness and critical thinking skills.
✨Demonstrate Stakeholder Influence
Think of instances where you've successfully influenced stakeholders at various levels. Share these stories during the interview to illustrate your ability to inspire confidence and drive initiatives forward.
✨Highlight Your People Management Skills
Be prepared to talk about your experience managing teams and ensuring they meet key performance indicators. Discuss how you foster a culture of continuous improvement and collaboration, which is crucial for this role.