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- Tasks: Support Samsung's customer journey by managing service orders and assisting Field Specialists.
- Company: Join Blue Square, an award-winning retail marketing agency connecting audiences with beloved brands.
- Benefits: Enjoy a competitive salary, performance bonuses, Samsung discounts, and flexible rewards.
- Why this job: Make a real impact in a fast-paced environment while developing your skills with a respected brand.
- Qualifications: Strong communication, problem-solving skills, and proficiency in MS Office are essential.
- Other info: This is an entry-level, full-time position with opportunities for personal growth.
The predicted salary is between 20483 - 35845 £ per year.
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ARE YOU THE ONE?
Join our Early Life Team supporting Samsung’s customer journey! In this dynamic role, you\’ll assist Field Specialists with repairs, manage service orders, triage faults via inbound/outbound calls, and ensure parts are ready for first-time fixes.
ARE YOU THE ONE?
Join our Early Life Team supporting Samsung’s customer journey! In this dynamic role, you\’ll assist Field Specialists with repairs, manage service orders, triage faults via inbound/outbound calls, and ensure parts are ready for first-time fixes.
You\’ll optimise schedules, handle stock management, and deliver outstanding customer service in a fast-paced environment. Strong communication and problem-solving skills are a must. Be part of a well-respected brand and make a real impact!
What You’ll Be Up To
CUSTOMER JOURNEY MANAGEMENT
Engage with customers to schedule and track Field Specialist visits while managing cases end-to-end.
Build strong relationships with customers and repair partners, gathering feedback to improve the customer journey.
Use training materials to support effective fault triage and ensure clear communication, capturing full fault details to maximise first-time fixes
FIELD SPECIALIST AND INVENTORY SUPPORT
Ensure the right parts are ready for Field Specialists, driving first-time fixes.
Manage scheduling efficiently, using systems to optimise routes and bring jobs forward.
Prepare visit agendas, handle inventory, order parts, and protect assets by preventing over-ordering. Keep detailed service notes, support KPIs, and maximise efficiency to enhance customer satisfaction
ADMINISTRATIVE AND RISK MANAGEMENT
Ensure service order closures align with Samsung processes
Submit and follow up on risk reports, and support vehicle maintenance
Handle admin tasks, send reports, and arrange field cover as needed Manage daily tasks via the system
Maintain system consistency and collaborate closely with the Field Specialist team.
ARE YOU OUR PERFECT PARTNER?
- You\’re experienced in administration, coordination, and change management.
- You\’re skilled in diary management, route scheduling, and case management.
- You\’re a strong communicator with excellent interpersonal skills.
- You\’re able to prioritise, multitask, and meet tight deadlines.
- You\’re detail-oriented, proactive, and work well under pressure.
- You\’re proficient in MS Office (Word, Excel, PowerPoint, Outlook).
- You\’re organised, effective, and thrive in a fast-paced environment.
What You Can Expect From Us
- Competitive Salary: Up to £25,604.80 per annum
- Performance Bonus 15 %
- Company Sick Pay
- Samsung discount
- Life Assurance: 4 times your annual salary
- Flexible Rewards Hub
- Development Opportunities
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
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Field Specialist & Customer Support Executive Samsung employer: Blue Square
Contact Detail:
Blue Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Specialist & Customer Support Executive Samsung
✨Tip Number 1
Familiarise yourself with Samsung's products and services. Understanding the technical aspects and common issues customers face will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you for the dynamic nature of the job, where you'll need to triage faults and manage service orders efficiently.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for Field Specialists. This will not only highlight your ability to manage time effectively but also demonstrate your understanding of the logistical challenges involved in the role.
✨Tip Number 4
Research Blue Square's values and culture. Aligning your personal values with theirs can make a strong impression during interviews, showing that you're not just looking for any job, but are genuinely interested in being part of their team.
We think you need these skills to ace Field Specialist & Customer Support Executive Samsung
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, administration, and coordination. Use keywords from the job description, such as 'fault triage', 'scheduling', and 'customer journey management' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, particularly your communication and problem-solving abilities.
Showcase Relevant Skills: Emphasise your proficiency in MS Office and any experience you have with inventory management or scheduling systems. Highlight your ability to multitask and work under pressure, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Blue Square
✨Showcase Your Communication Skills
As a Field Specialist & Customer Support Executive, strong communication is key. Be prepared to demonstrate your ability to engage with customers and handle inquiries effectively. Use examples from past experiences where you successfully resolved customer issues or improved communication processes.
✨Highlight Your Problem-Solving Abilities
This role requires excellent problem-solving skills. During the interview, share specific instances where you triaged faults or managed service orders efficiently. Discuss how you approached challenges and what strategies you used to ensure first-time fixes.
✨Demonstrate Your Organisational Skills
With responsibilities like managing schedules and inventory, showcasing your organisational skills is crucial. Prepare to discuss how you prioritise tasks, manage time effectively, and maintain detailed records. Mention any tools or systems you’ve used to enhance efficiency.
✨Familiarise Yourself with Samsung's Values
Understanding Samsung's brand and values can set you apart. Research their customer journey philosophy and be ready to explain how your personal values align with theirs. This shows your commitment to the role and the company’s mission.
