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For Companies At a Glance
- Tasks: Support Field Specialists, manage service orders, and provide top-notch customer service.
- Company: Join the Early Life Team at Samsung, a leader in tech innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of an exciting team that enhances customer experiences and drives tech solutions.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Fast-paced role perfect for those who thrive in a vibrant, tech-savvy atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
ARE YOU THE ONE?
Join our Early Life Team supporting Samsungs customer journey! In this dynamic role, you’ll assist Field Specialists with repairs, manage service orders, triage faults via inbound/outbound calls, and ensure parts are ready for first-time fixes.
You’ll optimise schedules, handle stock management, and deliver outstanding customer service in a fast-paced environment. Strong communicati…
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Field Specialist & Customer Support Executive employer: Blue Square
Contact Detail:
Blue Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Specialist & Customer Support Executive
✨Tip Number 1
Familiarize yourself with Samsung's products and services. Understanding the technical aspects and common issues will help you communicate effectively with customers and Field Specialists.
✨Tip Number 2
Practice your customer service skills. Since this role involves a lot of interaction with customers, being able to handle inquiries and complaints with empathy and efficiency is crucial.
✨Tip Number 3
Get comfortable with scheduling and stock management tools. Being tech-savvy in these areas will allow you to optimize schedules and manage parts effectively, which is key for first-time fixes.
✨Tip Number 4
Show your enthusiasm for teamwork. This role requires collaboration with Field Specialists, so highlighting your ability to work well in a team during interviews can set you apart.
We think you need these skills to ace Field Specialist & Customer Support Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Field Specialist & Customer Support Executive position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or technical roles. Mention specific examples where you've successfully managed service orders or provided outstanding customer service.
Showcase Communication Skills: Since the role involves triaging faults via calls, make sure to highlight your communication skills. Provide examples of how you've effectively communicated with customers or team members in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords from the posting to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Blue Square
✨Understand the Customer Journey
Familiarize yourself with Samsung's customer journey and how the Early Life Team supports it. Be prepared to discuss how you can enhance customer experiences through effective communication and problem-solving.
✨Showcase Your Technical Skills
Since the role involves assisting with repairs and managing service orders, highlight any relevant technical skills or experience you have. Be ready to explain how you've successfully handled similar tasks in the past.
✨Demonstrate Your Organizational Abilities
This position requires optimizing schedules and managing stock. Prepare examples of how you've effectively organized tasks or managed inventory in previous roles to ensure smooth operations.
✨Emphasize Customer Service Excellence
Outstanding customer service is key in this role. Think of specific instances where you've gone above and beyond for a customer, and be ready to share these stories during your interview.
