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For Companies At a Glance
- Tasks: Manage client campaigns and ensure top-notch service delivery.
- Company: Join a dynamic team focused on exceptional client relationships and service excellence.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be the vital link between clients and the business, driving success and innovation.
- Qualifications: Strong communication skills and a knack for managing multiple tasks are essential.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
ARE YOU THE ONE? As our Client Services Manager you will understand your clients and their needs, inside out. You’ll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio. You’ll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plans. You’ll be the expert in spinning multiple plates and pushing the boundaries, always delivering exceptional results.
WHAT YOU’LL BE UP TO
- CLIENT SERVICE
- An ambassador for the business – you’ll be the connection between the business and our clients to provide excellent service and quality advice in each interaction.
- Provide regular updates to the client on all activity within your statement of work.
- Establish trust through asking the right questions and delivering on commitments.
- Inspire confidence in the client and provide a point of contact and escalation for every eventuality.
- COMMERCIAL EXCELLENCE
- Track and monitor spend against allocated budget to ensure excellent financial management.
- Ensure all commercial activities meet budget and efficiency targets.
- Be an expert in understanding all key performance indicators related to your statement of work to drive success and share best practice.
- Monitor and present statistics around service level agreement performance, providing creative and innovative solutions where necessary.
Client Service Manager employer: Blue Square
Contact Detail:
Blue Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager
✨Tip Number 1
Familiarise yourself with our company values and client service philosophy. Understanding what we stand for will help you align your approach to client management with our expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your ability to manage multiple projects simultaneously. Prepare examples from your past experiences where you successfully juggled various tasks while maintaining high service standards, as this is crucial for the Client Service Manager role.
✨Tip Number 3
Demonstrate your understanding of key performance indicators (KPIs) relevant to client services. Be ready to discuss how you've used KPIs in previous roles to drive success and improve service delivery.
✨Tip Number 4
Prepare to discuss your strategies for building trust and rapport with clients. Think about specific techniques you've used to inspire confidence and ensure effective communication, as these skills are vital for the position.
We think you need these skills to ace Client Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Client Service Manager. Tailor your application to highlight relevant experiences that demonstrate your ability to manage client relationships and deliver exceptional service.
Highlight Relevant Experience: In your CV and cover letter, focus on your previous roles that involved client management, service delivery, and financial oversight. Use specific examples to illustrate how you've successfully managed client campaigns and improved service levels.
Showcase Communication Skills: As a Client Service Manager, strong communication is key. Ensure your application reflects your ability to build trust and rapport with clients. Mention any experience you have in providing updates, managing expectations, and resolving issues effectively.
Demonstrate Problem-Solving Abilities: Employ examples in your application that showcase your problem-solving skills. Discuss situations where you've had to think creatively to overcome challenges or improve service delivery, as this aligns with the role's requirements.
How to prepare for a job interview at Blue Square
✨Know Your Clients
Before the interview, research the company’s clients and their industries. Understanding their needs and challenges will help you demonstrate how you can effectively manage client relationships and provide tailored solutions.
✨Showcase Your Communication Skills
As a Client Service Manager, communication is key. Prepare examples of how you've successfully communicated with clients in the past, especially in challenging situations. This will highlight your ability to build trust and rapport.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and financial tracking. Highlight any specific instances where you successfully monitored spending or improved efficiency, as this aligns with the commercial excellence aspect of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you had to juggle multiple tasks or resolve conflicts, and be prepared to explain your thought process and the outcomes.
