Client Service Director

ARE YOU THE ONE?

As our Client Services Director, you'll drive growth and innovation, positioning us as brand engagement pioneers. With a creative, forward-thinking mindset, you'll challenge norms, deliver top-notch results, and inspire teams.Your leadership will ensure operational excellence and forge key partnerships, shaping the future of retail marketing

WHAT YOU’LL BE UP TO

MANAGEMENT AND LEADERSHIP

Lead by example, influencing clients and stakeholders.

Oversee diverse teams for seamless end-to-end processes.

Communicate vision, empower teams, and drive strategy for business goals.

Foster team growth and potential through best practices.

Proactively build high-performing teams, adhering to organisational values and service agreements

DEVELOPMENT & GROWTH

Drive account team strategy and excellence. Innovate industry initiatives for business and client growth.

Enhance Blue Square's core offering by identifying new opportunities.

Utilise data insights for strategic growth

COLLABORATION

Establish and execute a comprehensive communication strategy to provide regular updates to the senior leadership team on statement of works progress. Cultivate strong relationships to foster synergy and pinpoint growth opportunities for successful outcomes.

Collaborate closely with internal teams to push for ongoing improvements in internal processes and be willing to challenge the status quo when necessary.

Take the lead in effectively managing and executing projects, working in collaboration with external agencies, internal stakeholders, and clients, all while ensuring clear and realistic expectations are maintained throughout

PROJECT MANAGEMENT

Streamline project briefings for stakeholder alignment. Ensure compliant project management and track/report delivery within master service agreements.

Conduct insightful post-project reviews to enhance processes and expand service offerings.

COMMERCIAL & CONTRACTUAL GOVERNANCE

Own contract compliance metrics, including client meetings and progress updates.

Align financial metrics with business goals, ensuring meaningful contributions. Monitor statement of work performance and seek alignment with business objectives.

Proactively address any unclear or off-track areas, offering solutions. Exercise integrity in client funding, prioritising value and success for both parties.

ARE YOU OUR PERFECT PARTNER?

• Strategic thinker with a focus on enhancing client satisfaction
• Demonstrated experience in account management or client services
• Extensive field marketing or agency background
• Clear and effective communication skills (written and verbal)
• Knowledge of retail industry and technology clients
• Proven track record in managing large-scale client activities and projects
• Proficient in data comprehension and delivering impactful presentations
• Strong senior-level stakeholder management abilities
• Skilled in budget ownership and utilization
• Experience in understanding, managing, and developing KPIs
• Ability to identify and capitalize on commercial opportunities for business and client growth
• Fearless, proactive approach in showcasing the value of Blue Square to clients and presenting confidently at events
• Previous experience in direct or indirect people management and development

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £70,000 – £90,000 Per Annum
• 20% Performance Bonus + Company Bonus
• Company CarAllowance
• Private Medical Insurance
• Company Sick Pay
• Samsung Discounts