At a Glance
- Tasks: Lead a high-performing team to shape strategies for Samsung's growth.
- Company: Join Blue Square, a dynamic company driving innovation in contact centre operations.
- Benefits: Enjoy a competitive salary, bonus, sick pay, and development opportunities.
- Other info: Be part of a collaborative environment with excellent career advancement.
- Why this job: Make a real impact on performance and KPIs in a pivotal role.
- Qualifications: Proven leadership skills and experience in contact centre operations.
The predicted salary is between 60000 - 70000 € per year.
Blue Square is seeking a Lead Contact Centre Strategy & Operations Manager based in Chertsey, UK. In this pivotal role, you will lead a high-performing team and work closely with senior stakeholders to shape strategies for Samsung’s growth.
The position offers a competitive salary of £60,000 - £70,000 per annum along with a 10% bonus, company sick pay, and various development opportunities.
You will be responsible for driving performance and improving KPIs across contact centres.
Strategic Lead, Contact Centre Strategy & Operations in Chertsey employer: Blue Square
Blue Square is an exceptional employer that fosters a dynamic work culture in Chertsey, UK, where innovation and collaboration thrive. With a competitive salary package, including bonuses and comprehensive development opportunities, employees are empowered to grow their careers while making a significant impact on Samsung's strategic direction. Join us to be part of a high-performing team dedicated to excellence in contact centre operations.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Lead, Contact Centre Strategy & Operations in Chertsey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Blue Square on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Samsung’s recent strategies and initiatives. We want to show that we’re not just interested in the role, but also in how we can contribute to their growth.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help us articulate our thoughts clearly and confidently when it’s our turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we fit the role perfectly.
We think you need these skills to ace Strategic Lead, Contact Centre Strategy & Operations in Chertsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Strategic Lead. Highlight your experience in contact centre operations and any relevant achievements that align with Samsung’s growth strategies.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've driven performance and improved KPIs in previous positions.
Showcase Leadership Skills:Since this role involves leading a high-performing team, be sure to emphasise your leadership experience. We want to see how you've motivated teams and collaborated with senior stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Blue Square
✨Know Your Numbers
As a Strategic Lead, you'll need to demonstrate your understanding of KPIs and performance metrics. Brush up on relevant statistics and be ready to discuss how you've improved KPIs in previous roles. This shows you’re not just a strategist but someone who can drive results.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you led a team through challenges or implemented successful strategies. Be specific about your role and the impact you had, as this will resonate with their need for a high-performing team leader.
✨Understand Samsung's Vision
Research Samsung’s current strategies and goals, especially in relation to customer service and contact centres. Being able to align your vision with theirs will show that you’re not only interested in the role but also invested in the company’s future.
✨Engage with Stakeholders
Since the role involves working closely with senior stakeholders, prepare to discuss how you’ve successfully engaged with various stakeholders in the past. Share strategies you used to build relationships and drive collaboration, as this will highlight your interpersonal skills.
