At a Glance
- Tasks: Build strong client relationships and manage diverse projects with exceptional service.
- Company: Dynamic company focused on client services and innovative solutions.
- Benefits: Competitive salary, performance bonuses, car allowance, and development opportunities.
- Other info: Fast-paced environment with opportunities for career growth and innovation.
- Why this job: Join a vibrant team and make a real impact in client service and project delivery.
- Qualifications: Experience in account management, excellent communication, and a proactive attitude.
The predicted salary is between 40000 - 45000 £ per year.
Are you the one? Do you thrive on building brilliant client relationships and delivering exceptional service? We're looking for a Client Services expert to take ownership of a diverse client portfolio, ensuring seamless end-to-end service delivery, outstanding communication, and commercially strong execution across every project. In this role, you'll be the vital link between our clients and internal teams, understanding needs inside out, driving performance, and unlocking opportunities for growth. You'll balance multiple priorities with confidence, precision, and energy, always ensuring exceptional results. This is a 12 month Fixed Term Contract.
WHAT YOU'LL BE UP TO
- CLIENT SERVICE EXPERT - You'll be the trusted voice of our business, building strong client relationships and ensuring outstanding service at every touchpoint. You'll provide clear updates, manage expectations, and confidently handle escalations while delivering on every commitment.
- COMMERCIAL IMPACT - You'll take ownership of budgets, KPIs, and SLAs—tracking performance, identifying opportunities for improvement, and ensuring efficiency across all activity. You'll turn data into insight and insight into action.
- INFLUENCE AND LEADERSHIP - You'll inspire confidence across internal and external stakeholders, driving collaboration and continuous improvement. You'll also support and guide direct reports, ensuring high performance and alignment with key objectives.
- PROJECT DELIVERY - From campaigns and events to incentives and tactical initiatives, you'll manage multiple projects simultaneously—ensuring clear briefing, strong execution, and successful delivery every time.
- GROWTH AND INNOVATION - You'll proactively identify opportunities to grow accounts, improve service delivery, and develop innovative solutions that enhance both client outcomes and commercial performance.
ARE YOU OUR PERFECT PARTNER?
- You're experienced in account management or client services (agency experience highly desirable)
- You're commercially astute and a strong critical thinker
- You're confident working in fast-paced, multi-project environments
- You're a natural relationship builder with excellent communication skills
- You're proactive, resilient, and solutions-focused
- You're experienced in managing or supporting customer accounts
- You're comfortable working across teams and influencing without authority
- Knowledgeable in retail and/or telecommunications (desirable)
- You have a UK drivers licence
- Most importantly, you bring a positive, can-do attitude and thrive when spinning multiple plates under pressure.
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £40,000 - £45,000 Per Annum
- 20% Performance Bonus + 15% Reward Scheme Bonus
- Car Allowance
- Company Sick Pay
- Samsung Discounts
- Life Assurance: 4 times your annual salary
- Pension
- Rewards Portal
- Development Opportunities – our teams have historically moved into all manner of other jobs!
Client Event Manager in London employer: Blue Square Group
As a Client Event Manager, you'll join a dynamic team that values exceptional client relationships and outstanding service delivery. Our supportive work culture fosters collaboration and innovation, providing you with ample opportunities for professional growth and development. With competitive salaries, performance bonuses, and unique benefits like Samsung discounts and a robust rewards portal, we ensure our employees feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Client Event Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building those relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your enthusiasm shine through. We want to see how you’d fit into our team culture, so be yourself and share your passion for client services.
✨Tip Number 3
Prepare for the unexpected! In interviews, we might throw some curveball questions your way. Think about how you’d handle tricky client situations or manage multiple projects. Practising these scenarios can help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, drop us a quick thank-you note. It shows your appreciation and keeps you fresh in our minds. Plus, it’s a great opportunity to reiterate your excitement about the role!
We think you need these skills to ace Client Event Manager in London
Some tips for your application 🫡
Show Your Client Service Skills:Make sure to highlight your experience in building client relationships and delivering exceptional service. We want to see how you've managed expectations and handled escalations in the past, so share specific examples that showcase your skills.
Be Commercially Savvy:Since this role involves managing budgets and KPIs, it’s crucial to demonstrate your commercial acumen. Talk about how you've tracked performance and identified opportunities for improvement in previous roles—this will show us you can drive results.
Communicate Clearly:Excellent communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We love a bit of flair, as long as it’s professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Blue Square Group
✨Know Your Client Inside Out
Before the interview, research the company’s client portfolio and understand their needs. Be ready to discuss how you can enhance client relationships and deliver exceptional service tailored to their specific requirements.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed multiple projects simultaneously. Highlight your ability to balance priorities and ensure strong execution, as this role demands precision and energy in project delivery.
✨Demonstrate Commercial Acumen
Be prepared to discuss how you've tracked performance against KPIs and SLAs in previous roles. Share insights on how you've turned data into actionable strategies that improved service delivery and drove commercial impact.
✨Exude Confidence and Positivity
Your attitude matters! Approach the interview with a positive, can-do mindset. Show that you're proactive and resilient, ready to tackle challenges and inspire confidence in both clients and internal teams.
