At a Glance
- Tasks: Lead retail operations for a globally recognised brand and optimise performance across 2,400 locations.
- Company: Join Blue Square, a leader in retail solutions and customer experience.
- Benefits: Competitive salary, bonus, company car, sick pay, and exclusive discounts.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Experience in senior operational roles and strong team management skills.
The predicted salary is between 60000 - 65000 £ per year.
Ready to lead retail operations for one of the world’s most recognised brands? As a Senior Operations Manager you will lead the operational delivery and optimisation of our retail estate across the UK & Ireland, supporting excellence across more than 2,400 retail locations. In this leadership role, you’ll drive operational efficiency, governance, compliance, and continuous improvement while managing a high‑performing team that delivers outstanding support to Samsung field teams and channel partners.
Working closely with senior stakeholders, retail activations, project teams, agencies, and channel partners, you’ll develop and execute strategies that improve retail performance, strengthen operational execution, and enhance the customer and partner experience.
WHAT YOU’LL BE UP TO
- Lead the operational strategy across Samsung’s retail estate, ensuring alignment with wider business objectives and commercial priorities.
- Drive continuous improvement initiatives that enhance operational efficiency, compliance, and overall retail performance.
- Drive data‑led decision making through clear analysis and commercially focused recommendations.
- Manage agency performance against agreed KPIs, SLAs, and contractual obligations.
- Lead, mentor, and develop a team of Operations Managers, fostering a collaborative, accountable, and high‑performing culture.
- Build and maintain strong relationships with key internal stakeholders, channel partners, agencies, and third‑party suppliers.
- Be the subject matter expert for Samsung Knox & Retail Mode, ensuring device software and retail execution standards are maintained.
- Act as the senior escalation point for operational issues, ensuring timely resolution and effective communication throughout.
ARE YOU OUR PERFECT PARTNER?
- Proven experience in a senior operational leadership role within retail, field operations, contact centre, or multi‑site environments.
- Previous experience leading and developing managers and operational teams.
- Strong strategic thinking and operational planning capability.
- Excellent stakeholder management and relationship‑building skills at all levels.
- Strong commercial awareness and ability to balance operational performance with cost management.
- Experience managing KPIs, SLAs, operational reporting, and governance processes.
- Highly analytical with strong Excel and reporting capability.
- Ability to identify trends, risks, and opportunities through data analysis.
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £60,000 – £65,000 Per Annum + 10% Bonus + Company Car.
- Company Sick Pay + Life Assurance: 4 times your annual salary.
- Access to a range of discounts and perks across our key partners & beyond.
- Development Opportunities.
WHO ARE WE?
Blue Square combines best‑in‑class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY.
EEO & ACCESSIBILITY: Reasonable adjustments are available upon request. We welcome inquiries regarding flexibility for applicants.
Senior Operations Manager in Chertsey employer: Blue Square Group
At Blue Square, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and high performance. As a Senior Operations Manager, you will benefit from competitive salaries, comprehensive development opportunities, and a supportive environment that values your contributions while driving operational excellence across our extensive retail estate in the UK & Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in Chertsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and operations space. Attend industry events or webinars, and don’t be shy about introducing yourself to key players. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Samsung’s values and how they align with your own. This will help you articulate why you’re the perfect fit for the Senior Operations Manager role and show that you’re genuinely interested.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you’ve driven operational efficiency or improved performance. Use data to back up your claims – numbers speak volumes in this field!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenges of leading operations at Samsung.
We think you need these skills to ace Senior Operations Manager in Chertsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Operations Manager role. Highlight your leadership experience and any relevant achievements in retail operations to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how you can drive improvements at Samsung. Be specific about your past successes and how they relate to the job.
Showcase Your Analytical Skills:Since this role involves data-led decision making, don’t forget to mention your analytical capabilities. Share examples of how you've used data to drive operational efficiency or improve performance in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Blue Square Group
✨Know Your Numbers
As a Senior Operations Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to operational efficiency, KPIs, and SLAs. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Leadership Style
This role involves leading a high-performing team, so be prepared to share examples of how you've developed and mentored managers in the past. Highlight your approach to fostering a collaborative culture and how you handle challenges within a team.
✨Understand the Brand
Familiarise yourself with Samsung's retail strategy and values. Knowing their products and services will help you align your answers with their business objectives. Show enthusiasm for the brand and how you can contribute to its success.
✨Build Relationships
Stakeholder management is key in this role. Prepare to discuss how you've built strong relationships with internal teams and external partners. Think of specific examples where your relationship-building skills led to improved operational outcomes.
