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- Tasks: Lead event operations, ensuring seamless execution of catered functions and exceptional guest experiences.
- Company: Dynamic events team in Calgary, focused on creating memorable experiences.
- Benefits: Flexible scheduling, hands-on training, and opportunities for career advancement.
- Other info: Fast-paced environment with opportunities to grow and learn in the events industry.
- Why this job: Join a vibrant team and make every event unforgettable while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong customer service skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Reporting to the Manager, Event Operations, the Assistant Manager, Event Operations is responsible for taking a leading role in the organization of daily operations, training, systems and procedures, and standards of service for all events. Direct reports include the supervisor, Event Operations, and event staff.
KEY RESPONSIBILITIES
- Plan, coordinate, and direct workflow of tasks to ensure all room set‑ups and catering logistical requirements are met or exceeded for all catered functions and events.
- Participate in supervising teamwork, including training, performance management, and coaching staff on customer expectations and technical aspects of the space.
- Coordinate the requirements of the on‑campus delivery and catering program.
- Ensure that the MCEC department meets operational compliance with relevant federal, provincial, municipal and university legal and policy requirements, including but not limited to:
- health and fire safety
- emergency preparedness
- responsible alcohol service
- scissor and man lifts
- food safety
LEADERSHIP
The position is responsible for supervising and providing ongoing training of a team of hourly employees and salaried supervisors. Supervisory duties include shift task assignment, planning and directing workflow as per operating standards and general procedures, assisting with performance evaluations, and improving operations. The position makes recommendations on staff hiring and performance, which are communicated to the Manager, Event Operations.
WORKING CONDITIONS
- lifting/carrying: 10 to 40 lbs.
- operation of aerial lifts
- pushing/pulling: 10 to 80 lbs.
- daily variable temperatures
- balancing banquet trays
- indoor and outdoor functions
- standing and walking for extended periods of time
- high level of public interaction
- repetitive motions: walking, bending, lifting
- facility congestion and noise
Scheduling flexibility is required, including the ability to work late nights, early mornings, and weekends.
REQUIRED COMPETENCIES
- Exceptional customer service skills.
- Encourage staff development through coaching.
- Demonstrated team‑orientation with equal ability to work well individually.
- Strong organizational and coordination skills.
- Ability to maintain composure and objectivity under pressure.
- Health and safety consciousness with dedication to maintaining a safe work environment.
- Effective decision‑making and problem‑solving skills, including the ability to take initiative to identify issues, and evaluate and select alternative courses of action to solve daily issues and challenges.
- Excellent communication and interpersonal skills.
TECHNICAL REQUIREMENTS
- Intermediate computer skills (MS Excel, Word) and the ability to use a company‑issued iPad/iPhone to review daily documents and submit required reports.
- Proficiency in using a variety of catering and management software is required (Opera, Prismm, Formitize, 7Shifts, Dropbox and Square P.O.S.).
- Knowledge of current industry standards.
- Technical proficiency in audio‑visual equipment set‑up and troubleshooting.
EDUCATION AND EXPERIENCE
- A related post‑secondary degree or diploma in Hospitality Management, or a related discipline, combined with a minimum of 2 years of food and beverage supervisory experience.
- Valid certification in: WHMIS, First Aid, ProServe, and ProTect.
- On‑Job certification provided for: Safe Food Handling, Fall Protection, and Lift Operator.
- A valid class 5 Alberta driver's license is mandatory.
Assistant Manager, Events Operations - Calgary in Wakefield employer: Blue Shock Recruitment Solutions
Contact Detail:
Blue Shock Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Events Operations - Calgary in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the events industry, attend local meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Get your hands dirty! Volunteer at events or take on freelance gigs to build your experience and showcase your skills. This will not only beef up your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by researching the company and its events. We recommend practising common interview questions and coming up with specific examples of how you’ve handled challenges in past roles. Show them you’re the perfect fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team. Don’t miss out on the chance to stand out!
We think you need these skills to ace Assistant Manager, Events Operations - Calgary in Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in event operations and customer service. We want to see how your skills match the key responsibilities listed in the job description!
Show Off Your Team Spirit: Since this role involves supervising and training staff, share examples of how you've successfully worked in a team or led others. We love seeing candidates who can inspire and motivate their colleagues!
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, and that you’ve included all relevant qualifications and experiences. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Blue Shock Recruitment Solutions
✨Know Your Events Inside Out
Make sure you understand the key responsibilities of the Assistant Manager, Event Operations role. Familiarise yourself with event logistics, catering requirements, and compliance standards. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your leadership style. Share examples of how you've trained or coached staff in the past, and how you handle performance management. Highlighting your ability to motivate and develop a team will set you apart.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you resolved them. The interviewers will want to see that you can maintain composure under pressure and make effective decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Technical Questions
Brush up on your technical skills related to event management software and audio-visual equipment. Be prepared to discuss your experience with tools like Opera or Square P.O.S. Showing that you're tech-savvy will reassure them that you can manage the operational side of events efficiently.