Assistant General Manager - Toronto

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.

The Assistant General Manager will create passion and enthusiasm for the company vision “To be the most loved and best run restaurant in North America”. They will ensure that the standards are executed flawlessly throughout the restaurant operations every day and carry enough wisdom and experience that other managers will gravitate towards and want to work for you.

Key Activities:

1. Responsible for creating and enhancing a restaurant culture that drives excellence in every aspect of hospitality success including top line revenues, excellent service standards, high quality product from the culinary and bar teams, dynamic culture, strong morale, and superior profit management to achieve financial goals.
2. Monitors, directs and coordinates the R & M within the building as well as a ‘timeless environment’ effort throughout the operation.
3. Establishes, directs and reviews beverage concepts to ensure adequate accountability, quality, presentation and service performance.
4. AGM\’s are directly overseeing the recruitment, training, development and mentoring of your current leaders.
5. Direct involvement in and follow up with all disciplinary action and performance management of all management team members with regards to the HR components.
6. Conducts frequent audits of your restaurant to ensure excellence in all areas.
7. Handles or assists with any guest-related complaints and/or comments as well as coordinates the proper follow up.
8. Oversees the development of management and crew to ensure training and guidance.
9. Prepares some local financial and operational weekly reporting required for delivering and analyzing the financial results of the restaurant on a regular basis. Reviews any significant variances from the budgeted figures.
10. Monitors the expenses of the restaurants to ensure that effective cost-containment practices are in place. Also ensures that operating expenses are in line.
11. Evaluates training procedures to ensure that all employees are contributing to a high level of the guest experience.
12. Champion’s recognition and motivation efforts throughout the market to meet our goal of being the employer of choice in the restaurant industry in North America.
13. Project management of multiple programs and priorities in your business.
14. Develop and maintain positive relationships with your team, the community and the external people who support your restaurant.

Qualifications:

1. Minimum of 2 years of operational success, proven multiple year success as a restaurant manager, knowledge of operational systems including all kitchen, food development and proven financial management.
2. Excellent knowledge and high-level skills with all computer desktop systems, including but not limited to Microsoft Windows, Outlook, Excel, Word, PowerPoint as well as our POS systems.
3. Knowledge of premium casual dining market in your community.
4. Exceptional work ethic, combined with highly detailed communication skills; both written and verbal.
5. Uses time productively, maximizes efficiency, and meets challenging work goals.
6. Takes initiative and pursues opportunities aligned with a strong ability to multi-task.
7. Strong rapport and presentation skills.
8. Willingness to travel extensively throughout your region, as well as having a valid driver’s license and reliable vehicle are required.

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