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- Tasks: Support tech systems, diagnose issues, and keep users productive.
- Company: Join a government-funded Skills Bootcamp in Devon.
- Benefits: Guaranteed job interview, six months of mentoring, and free training.
- Other info: Remote learning with flexible hours and great team collaboration.
- Why this job: Launch your IT career with Microsoft certifications and hands-on experience.
- Qualifications: No prior experience needed, just a passion for tech and problem-solving.
The predicted salary is between 20000 - 30000 £ per year.
Govt-funded Skills Bootcamp leading to a guaranteed interview with employers. For residents of Devon only.
Trainee IT Service Desk and IT Support Technician professionals play a vital role in supporting the smooth running of organisational technology. They help diagnose and resolve technical issues, maintain user productivity, and ensure systems remain secure and reliable.
Our Skills Bootcamp programme is providing trainees with strong foundational Microsoft IT support skills by training them in AB900 and AZ 900, covering Microsoft 365, Co-Pilot and Azure technology environments. This programme will equip you with the essential experience and skills needed to begin the role.
- CertNexus CyberSAFE Certificate
- Microsoft AB-900 (Introduction to Microsoft 365 and AI administration)
- Microsoft AZ900 (Microsoft Azure Fundamentals)
In addition to the technical expertise provided, candidates will also develop essential interpersonal skills, including career planning, CV development, interview preparation, presentation techniques, and social media branding. These competencies are designed to enhance their confidence and ensure they are fully equipped for a seamless transition into the IT workplace.
Skills required:
- Some IT experience required, as well as a passion for technology and IT support
- Strong organisational and time-management skills, with the ability to manage multiple tasks simultaneously
- Ability to meet tight deadlines and work under pressure
- Excellent communication skills
- A desire to provide customers with excellent services
- Ability to work in a great team
- Ability to use problem-solving techniques
- Comfortable with virtual learning methodology, assessments & platforms
Suitable for:
- A motivated candidate eager to change careers, advance their IT career or upskill in their current role
- Can be employed, underemployed, returning to the workforce or self-employed
Knowledge and Skills Learnt on the Skills Bootcamp Programme:
Trainees will explore Microsoft 365 administration, beginning with security foundations, core services, administrative controls, and the protection and governance of organisational data. Training then progresses into Microsoft 365 Copilot and agent administration, where learners gain hands-on experience performing basic administrative tasks for both Microsoft 365 Copilot and its associated agents.
In addition, you'll gain insight into Azure cloud services, including key concepts like computing, networking, storage, and security, and learn how organisations use cloud platforms to drive business innovation. You'll also explore best practices for digital security, data protection, and responsible cloud adoption, giving you confidence to support or lead digital transformation in your role.
Eligibility:
This programme is available on a fully funded basis to applicants who meet the following eligibility criteria:
- Adults aged 19 and above resident in Devon
- Proof of residence in Devon, UK
- Right to Work in the UK
- Currently unemployed, underemployed or self-employed and seeking work as an IT Service Desk or IT Technician
- Able to commit to three two-hour weekly instructor-led training sessions from 27th April to 16th July 2026
- Willing to actively pursue employment or self-employment opportunities after completing the training to demonstrate career progression
- Own IT equipment able to access online classes and learning resources
Trainee IT Service Desk / IT Support Technician - no experience needed in Devon employer: Blue Screen IT
Contact Detail:
Blue Screen IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Service Desk / IT Support Technician - no experience needed in Devon
✨Tip Number 1
Get your networking game on! Connect with fellow trainees and industry professionals on platforms like LinkedIn. We can help you find mentors who can guide you through the job search process and even introduce you to potential employers.
✨Tip Number 2
Practice makes perfect! Use mock interviews to build your confidence. We recommend teaming up with a buddy from the Skills Bootcamp to role-play common interview questions and get feedback on your responses.
✨Tip Number 3
Show off your skills! Create a portfolio showcasing any projects or tasks you've completed during the bootcamp. This will give you something tangible to discuss in interviews and demonstrate your hands-on experience.
✨Tip Number 4
Apply through our website! We’ve got connections with local businesses looking for fresh talent. By applying directly, you’ll be in the best position to land that interview and kickstart your IT career.
We think you need these skills to ace Trainee IT Service Desk / IT Support Technician - no experience needed in Devon
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your interest in IT support, even if they're informal. This will help us understand your motivation and eagerness to learn.
Tailor Your CV: Make sure your CV is tailored to the role you're applying for. Highlight any relevant skills or experiences that align with the job description. We want to see how you can contribute to our team, so make it easy for us to spot your strengths!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon unless it's relevant. We appreciate straightforward communication, and it shows us that you can convey information effectively—an essential skill in IT support!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the info you need about the programme and what we’re looking for in candidates like you.
How to prepare for a job interview at Blue Screen IT
✨Know Your Stuff
Make sure you brush up on the basics of Microsoft 365 and Azure. Familiarise yourself with key concepts and terminology, as this will show your potential employer that you're serious about the role and have a solid understanding of the technologies you'll be working with.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to get comfortable with common interview questions. Focus on articulating your passion for IT support and how your training has prepared you for the role. The more you practice, the more confident you'll feel during the actual interview.
✨Show Off Your Soft Skills
Don’t forget to highlight your communication and problem-solving skills. Employers are looking for candidates who can work well in a team and provide excellent customer service. Prepare examples from your training or past experiences that demonstrate these abilities.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company and the role. This shows your genuine interest and helps you determine if the company is the right fit for you. Think about what you want to know regarding their IT support processes or team dynamics.