Product Owner | Ecommerce & Digital
£55,000 to £60,000 + Pension, Healthcare, Staff Discounts & More
Tunbridge Wells | Hybrid Working (3 Days Office / 2 Days Home)
What if your next Product Owner role gave you the opportunity to shape how customers experience an established ecommerce business, rather than simply manage a never-ending backlog of requests?
We're working with an established, internationally operating ecommerce business that's looking for a Product Owner to help shape the future of its digital customer experience.
With an established online retail operation, a customer-facing website and app, and a dedicated development team, there's plenty of opportunity to make a genuine commercial difference.
This is a role for someone who enjoys being at the intersection of technology, customer experience and commercial performance. Someone who can understand what the business wants to achieve, challenge whether it's the right thing to do, and work with the development team to turn good ideas into improvements customers actually notice.
The opportunity
You'll take ownership of the product backlog across web and app, working alongside developers, UX specialists, analysts and commercial teams to decide what gets built, improved or changed next.
And importantly, this isn't just about delivering features. It's about understanding whether they actually work.
Could a change to the customer journey improve conversion? Is there an opportunity to reduce friction in the buying process? Would a new feature genuinely improve the customer experience, or simply add complexity?
You'll have the opportunity to explore those questions, use data and customer insight to guide decisions, and see the commercial impact of the improvements you help deliver.
There's also the challenge of balancing competing priorities. Ecommerce businesses move quickly, particularly around peak trading periods, so knowing when to push ahead, when to challenge a request and when to prioritise something less immediately visible is an important part of the job.
What we're looking for
We're looking for an experienced Product Owner or Product Manager who understands the realities of running and improving a customer-facing ecommerce platform.
You’ll ideally bring:
- At least 3 years' experience in Product Ownership or Product Management, with hands-on exposure to retail or ecommerce platforms and the online customer buying journey.
- Experience owning and prioritising a product backlog, writing user stories and acceptance criteria, and working directly with development teams in an Agile/Scrum environment.
- A good understanding of ecommerce performance, particularly conversion optimisation, customer journeys and the commercial impact of digital improvements.
- Confidence using analytics, customer insight and experimentation to influence product decisions, rather than relying purely on stakeholder opinion.
- Strong stakeholder management skills, with the ability to bring commercial and technical teams together, challenge priorities constructively and keep delivery moving.
Experience working with mobile apps, GA4, Jira or similar tools would be useful, as would a working understanding of APIs and integrations.
You don't need to be a developer, but you should be comfortable having technical conversations and understanding the implications of different product decisions.
Why consider it?
For someone who enjoys the hands-on side of Product Ownership but also wants to influence the bigger picture, there's an interesting balance here.
You’ll be working on digital products that directly influence how customers shop, with the support of established development, UX and analytics functions. And because ecommerce performance is so measurable, you'll have the opportunity to see whether the changes you've championed are genuinely making a difference.
The package includes a £55,000 to £60,000 base salary, alongside pension, healthcare, staff discounts and additional benefits.
The role is based in Tunbridge Wells, with hybrid working requiring three days per week in the office and two days working from home.
Interested?
If you're an experienced Product Owner or Product Manager with a background in retail or ecommerce, and you're looking for a role where your decisions have a tangible impact on customer experience and commercial performance, we'd welcome a conversation.
Applicants must already have the right to live and work in the UK.
Product Owner | Ecommerce & Digital employer: Blue Pelican
As a Sales/Marketing Manager at our Welwyn Garden City location, you'll thrive in a dynamic and supportive work culture that prioritises employee growth and collaboration. With hybrid working options and a competitive salary package, we empower you to take ownership of your projects while providing opportunities for professional development and innovation in a multi-brand environment. Join us to make a meaningful impact on customer journeys and digital experiences in a company that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner | Ecommerce & Digital
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Blue Pelican are looking for when hiring for a Product Owner | Ecommerce & Digital.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Blue Pelican for the Product Owner | Ecommerce & Digital, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Blue Pelican as a Product Owner | Ecommerce & Digital, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Blue Pelican’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Product Owner | Ecommerce & Digital.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Blue Pelican, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Blue Pelican's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Blue Pelican. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Blue Pelican
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Blue Pelican uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Blue Pelican. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
