Global Reporting & Insights Manager, Customer Strategy

Global Reporting & Insights Manager, Customer Strategy Location: Central London Working set up: Hybrid, 2 days in office a week Salary: £50,000 to £60,000 (experience dependent) You’ll be joining the Global Customer Strategy function of a luxury retail brand and be responsible for taking control of their reporting capability linked to both their global CRM initiatives and CIX programmes. It’s a programme of work designed to provide actionable intelligence to regional teams on key performance metrics and indicators across their business and all channels. Your role will have a big, strategic impact on initiatives through the provision of actionable insights and commercial recommendations based on the data. You will have the support of a Global Agency partner who will be pulling the data for you, providing a lot of the reports for you to dig into. The work you’ll be carrying out sits at a strategic level, identifying the key narrative and insights from the data and translating them into something meaningful for the relevant audience. Internal stakeholders can be channel performance teams, CRM functions, sales teams, customer experience, or even the Global CEO and respective Board members. Your work will impact the whole organisation, making the ability to translate and adapt messages for the target audience critical. You will also be responsible for defining best practices for global consistency of customer data initiatives and reporting capabilities, ensuring data is captured, trackable, and usable for effective measurement and reporting. You will be surrounded by an insights and data science community within the business, pulling from them for any more advanced analytics resource support requirements. ABOUT THE TEAM The team you will be joining is the company’s global customer experience and CRM function. It’s a team of around 7-8 people, responsible for devising global strategy and best practices across both these discipline areas and for all channels. The role you’ll be taking on is new to the organisation, resulting from growth in the sophistication of customer experience measurement and investment in data science capabilities. As such, you will have a journey of development ahead of you as you explore the growth of your remit and the impact it can have across the organisation. EXPERIENCE NEEDED Highly effective at drawing meaningful insights and turning them into actionable recommendations. Experience working in a large-scale, complex data environment, analysing B2C consumer data. Good understanding of how to define ‘great’ in a reporting capability for a business. Commercially sound thinking with a good appreciation of business mechanics. Confident presentation skills and ability to translate complex data findings into business language. Technical proficiency with Excel and knowledge of a visualisation tool like Tableau. Gregarious and outgoing nature with great communication skills. Want to Apply? Here’s how: You can share your Linkedin profile or email me a CV – it doesn’t have to be up to date, we can work on that once you decide to take this forward. For a chat and more information please contact me on: Colin Doree Head of Recruitment, Marketing, Digital & Data Blue Pelican 01892 507122 colin@bluepelican.com #J-18808-Ljbffr