Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer experience initiatives and collaborate with teams to enhance customer journeys.
- Company: Join a dynamic FinTech company focused on delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping customer experiences and driving business improvements.
- Qualifications: Experience in Customer Experience or Business Analysis is essential; strong communication skills are a must.
- Other info: Apply easily with your LinkedIn profile or CV; we can update it together later!
The predicted salary is between 32000 - 42000 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a role where you can directly influence the way a company serves its customers? If so, we want YOU to join our team!
As a Customer Journey Manager, you will become the voice of the customer, working closely with sales, marketing, and technology teams to ensure the customer’s needs are understood, prioritized, and integrated into every business function. This is your opportunity to play a key role in shaping customer journeys and driving impactful improvements across the business!
In this role, you will:
- Champion the customer’s needs, ensuring they are at the heart of everything we do.
- Collaborate with cross-functional teams, aligning processes and strategies across departments.
- Map end-to-end customer journeys, identifying areas for optimization and creating effective strategies to enhance engagement.
- Drive real change through customer insights and process improvements that elevate the customer experience and business efficiency.
Ready to make a lasting impact? If you have experience in Customer Experience, Business Analysis, or a related field, and are ready to take your career to the next level, apply now!
Ideal Candidate:
- Proven experience in a Customer Experience or Business Analyst role
- Strong skills in customer journey mapping and contact strategy development
- Excellent communication and stakeholder management abilities
- Analytical mindset with a passion for driving actionable insights
- A proactive problem-solver with a self-starter attitude
Take the next step in your career and be a part of something exciting! Apply Now!
If you think you’ve got what it takes, you can share your Linkedin profile or email me a CV – it doesn’t have to be up to date, we can work on that once you decide you want to take this forward. Or, for a chat and more information please contact me on: Max Tullis-Turner Practice Lead, DigitalBlue Pelican 01892 507130
Customer Journey Manager - FinTech employer: Blue Pelican
Contact Detail:
Blue Pelican Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager - FinTech
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and FinTech. This will not only help you understand the industry better but also allow you to speak confidently about how you can enhance customer journeys during interviews.
✨Tip Number 2
Network with professionals in the FinTech sector, especially those in customer experience roles. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully mapped customer journeys or improved customer experiences in your previous roles. Being able to share these stories will demonstrate your expertise and passion for the role.
✨Tip Number 4
Research StudySmarter's current customer journey initiatives and think about how you could contribute. Bringing fresh ideas to the table during discussions can set you apart from other candidates.
We think you need these skills to ace Customer Journey Manager - FinTech
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Journey Manager. Familiarise yourself with customer journey mapping and how it impacts customer experience.
Tailor Your CV: Highlight your relevant experience in Customer Experience or Business Analysis. Emphasise your skills in customer journey mapping and any successful projects you've led that improved customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences. Use specific examples from your past roles to demonstrate how you can contribute to the company's goals.
Showcase Your Analytical Skills: In your application, mention any tools or methodologies you’ve used to analyse customer data. Highlight your ability to derive actionable insights that drive improvements in customer journeys.
How to prepare for a job interview at Blue Pelican
✨Understand the Customer Journey
Before the interview, make sure you have a solid grasp of what customer journey mapping entails. Be prepared to discuss specific examples of how you've previously identified pain points and optimised customer experiences.
✨Showcase Your Collaboration Skills
As a Customer Journey Manager, you'll need to work closely with various teams. Highlight your experience in cross-functional collaboration and provide examples of how you've successfully aligned different departments towards a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to customer experience. Practice articulating your thought process and the steps you would take to address these scenarios effectively.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive insights in your previous roles. Share specific metrics or outcomes that resulted from your analysis, showcasing your ability to turn data into actionable strategies.
