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- Tasks: Lead innovation in customer experience design for a luxury retail brand.
- Company: Join a powerhouse brand focused on enhancing global customer strategies.
- Benefits: Enjoy a hybrid work setup and competitive salary with additional perks.
- Why this job: Make a real impact by improving customer journeys through innovative solutions.
- Qualifications: Experience in strategy management and a passion for customer experience is essential.
- Other info: This role is not customer service oriented; it's about strategic innovation.
The predicted salary is between 50000 - 60000 £ per year.
Customer Experience Strategy Manager Location: Central London Working set up : Hybrid, 2 days in office a week Salary: £50,000 to £60,000 (experience dependent) plus benefits **Please note, this role is not a customer service oriented role** Youll be joining a team responsible for innovation in experience design for a powerhouse of a luxury retail brand. Its global customer strategy, looking for opportunities to enhance the customers experience, no matter the channel. By enriching what they know about them. By innovating in how they serve them through technology. Or by engaging with technology a different way which gives the customer a best in class experience. Youll be working with customer journey maps to identify pain points across the journeys. Working with teams to come up with ideas which could potentially either close gaps within that experience, or come up with solutions which could significantly improve upon the experience of customers, which also brings with it a benefit for the company too. These solutions could be made up of: technology led solutions complete overhauls of current journeys and experiences creation of completely new propositions Some projects this team have looked into in the past have included: …
Customer Experience Strategy Manager employer: Blue Pelican Group Careers
Contact Detail:
Blue Pelican Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Strategy Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience and technology. Understanding how luxury brands are innovating in this space will give you an edge during discussions and interviews.
✨Tip Number 2
Network with professionals in the luxury retail sector. Attend industry events or join relevant online communities to connect with people who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified pain points in customer journeys and implemented solutions. Having concrete cases ready will demonstrate your expertise and problem-solving skills.
✨Tip Number 4
Stay updated on the brand's recent initiatives and projects. Showing that you are informed about their current strategies will reflect your genuine interest in the role and the company.
We think you need these skills to ace Customer Experience Strategy Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Experience Strategy Manager. Highlight your experience with customer journey mapping and innovation in experience design in your application.
Tailor Your CV: Customize your CV to reflect relevant experiences that align with the job description. Focus on your achievements in enhancing customer experiences and any technology-led solutions you've implemented.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience strategy. Discuss specific projects where you've identified pain points and proposed innovative solutions, emphasizing how they benefited both customers and the company.
Highlight Relevant Skills: In your application, emphasize skills such as analytical thinking, creativity in problem-solving, and familiarity with technology-driven customer solutions. These are crucial for the role and should be evident in your written materials.
How to prepare for a job interview at Blue Pelican Group Careers
✨Understand the Customer Journey
Make sure you have a solid grasp of customer journey mapping. Be prepared to discuss how you've identified pain points in previous roles and what strategies you implemented to enhance the customer experience.
✨Showcase Your Innovation Skills
This role emphasizes innovation in experience design. Come ready with examples of how you've used technology or creative solutions to improve customer experiences in the past.
✨Align with the Brand's Values
Research the luxury retail brand thoroughly. Understand their values and how they approach customer experience. Be ready to explain how your vision aligns with theirs and how you can contribute to their strategy.
✨Prepare for Collaborative Discussions
Since this role involves working with various teams, be prepared to discuss your experience in cross-functional collaboration. Highlight instances where you successfully worked with others to achieve a common goal in enhancing customer experiences.
