At a Glance
- Tasks: Lead the implementation of CRM strategies and manage multi-channel customer journeys.
- Company: Dynamic company focused on innovative customer relationship management.
- Benefits: Competitive daily rate, flexible working, and a chance to enhance your project management skills.
- Other info: Exciting six-month contract with opportunities for growth and collaboration.
- Why this job: Make a real impact by optimising customer experiences across various channels.
- Qualifications: Experience with Zoho CRM and strong project management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Location: Will need to go to client site in Welwyn Garden City two days per week
Rate: Circa £250-300 per day
Contract: Six-month contract
The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme.
The need is for someone who has experience with Zoho CRM, to come in and oversee the build, testing and rollout of automated customer journeys within the platform. You will coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints.
This is not a strategy role from a blank page, and it is not a heavily technical development position. It is about implementation, project management, testing and optimisation of multi-channel CRM campaigns.
What you will be doing:
- You will manage the delivery of CRM journeys across email, web, telephone and other customer channels, working with internal teams, external agencies and developers.
- Your responsibilities will include:
- Managing the implementation plan, milestones, risks and dependencies
- Overseeing the build and rollout of automated customer journeys
Interim CRM Implementation Manager employer: Blue Pelican Consulting
As a Coronial / Inquest Lawyer with our NHS Trust, you will be part of a dedicated team that values collaboration and professional growth. We offer a supportive work culture that prioritises employee well-being and development, alongside the unique opportunity to make a meaningful impact in the community. With flexible remote working arrangements and the chance to engage with colleagues in the Midlands, this role provides an excellent balance of autonomy and teamwork.
