At a Glance
- Tasks: Shape the digital customer experience for an established ecommerce business.
- Company: Join a dynamic, internationally operating ecommerce company with a focus on innovation.
- Benefits: Enjoy a competitive salary, healthcare, pension, and staff discounts.
- Other info: Hybrid working model with three days in the office and two days remote.
- Why this job: Make a real impact on customer experience and commercial performance in a fast-paced environment.
- Qualifications: 3+ years in Product Ownership or Management, with ecommerce experience.
The predicted salary is between 55000 - 60000 £ per year.
What if your next Product Owner role gave you the opportunity to shape how customers experience an established ecommerce business, rather than simply manage a never-ending backlog of requests? We're working with an established, internationally operating ecommerce business that's looking for a Product Owner to help shape the future of its digital customer experience.
With an established online retail operation, a customer-facing website and app, and a dedicated development team, there's plenty of opportunity to make a genuine commercial difference. This is a role for someone who enjoys being at the intersection of technology, customer experience and commercial performance. Someone who can understand what the business wants to achieve, challenge whether it's the right thing to do, and work with the development team to turn good ideas into improvements customers actually notice.
The opportunity
You'll take ownership of the product backlog across web and app, working alongside developers, UX specialists, analysts and commercial teams to decide what gets built, improved or changed next. And importantly, this isn't just about delivering features. It's about understanding whether they actually work. Could a change to the customer journey improve conversion? Is there an opportunity to reduce friction in the buying process? Would a new feature genuinely improve the customer experience, or simply add complexity?
You'll have the opportunity to explore those questions, use data and customer insight to guide decisions, and see the commercial impact of the improvements you help deliver. There's also the challenge of balancing competing priorities. Ecommerce businesses move quickly, particularly around peak trading periods, so knowing when to push ahead, when to challenge a request and when to prioritise something less immediately visible is an important part of the job.
We're looking for an experienced Product Owner or Product Manager who understands the realities of running and improving a customer-facing ecommerce platform. You'll ideally bring:
- At least 3 years' experience in Product Ownership or Product Management, with hands-on exposure to retail or ecommerce platforms and the online customer buying journey.
- Experience owning and prioritising a product backlog, writing user stories and acceptance criteria, and working directly with development teams in an Agile/Scrum environment.
- A good understanding of ecommerce performance, particularly conversion optimisation, customer journeys and the commercial impact of digital improvements.
- Confidence using analytics, customer insight and experimentation to influence product decisions, rather than relying purely on stakeholder opinion.
- Strong stakeholder management skills, with the ability to bring commercial and technical teams together, challenge priorities constructively and keep delivery moving.
- Experience working with mobile apps, GA4, Jira or similar tools would be useful, as would a working understanding of APIs and integrations.
- You don't need to be a developer, but you should be comfortable having technical conversations and understanding the implications of different product decisions.
The package includes a £55,000 to £60,000 base salary, alongside pension, healthcare, staff discounts and additional benefits. The role is based in Tunbridge Wells, with hybrid working requiring three days per week in the office and two days working from home.
Interested? If you're an experienced Product Owner or Product Manager with a background in retail or ecommerce, and you're looking for a role where your decisions have a tangible impact on customer experience and commercial performance, we'd welcome a conversation.
Applicants must already have the right to live and work in the UK.
Product Owner | Ecommerce & Digital employer: Blue Pelican Consulting Limited
Join a dynamic iGaming business in London that values innovation and creativity, offering a vibrant work culture where your contributions are recognised and rewarded. With competitive salaries, a generous bonus structure, and opportunities for professional growth, this role as a Senior Paid Social Executive provides the perfect platform to advance your career while enjoying a hybrid work environment that promotes work-life balance.
Contact Details:
Blue Pelican Consulting Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner | Ecommerce & Digital
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Blue Pelican Consulting Limited!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Blue Pelican Consulting Limited would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Blue Pelican Consulting Limited through your school's career services!
We think you need these skills to ace Product Owner | Ecommerce & Digital
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner | Ecommerce & Digital, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner | Ecommerce & Digital position at Blue Pelican Consulting Limited. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Blue Pelican Consulting Limited
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
