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For Companies At a Glance
- Tasks: Own and elevate the entire client journey, ensuring exceptional experiences.
- Company: Fast-growing software agency focused on client success and innovation.
- Benefits: Starting salary of £30,000-£35,000, hybrid working, and excellent training opportunities.
- Why this job: Make a real impact by building strong client relationships and enhancing their journey.
- Qualifications: Experience in client success or account management with strong communication skills.
- Other info: Join a dynamic team with regular socials and a dog-friendly office.
The predicted salary is between 30000 - 35000 £ per year.
We are partnering with an ambitious, fast-growing software agency to source an experienced Client Success Manager who will own and elevate the entire client journey. This is not a typical account management role. You will be at the heart of the business, guiding clients from onboarding through to long-term partnership, ensuring every interaction is seamless, valuable, and genuinely exceptional. If you thrive on building relationships, simplifying complexity, and delivering standout client experiences, this is your chance to make a real impact.
The Role
You will take full ownership of client relationships across their lifecycle, bringing clarity, confidence, and consistency at every stage. From first onboarding through to project delivery and ongoing support, you will act as the trusted partner, ensuring clients feel informed, supported, and excited about the solutions being delivered.
Key Responsibilities
- Client Relationships
- Be the go-to contact for key clients.
- Build strong, lasting stakeholder relationships.
- Deliver a standout, high-touch client experience.
- Lead structured, engaging onboarding processes.
- Set clear expectations and ways of working.
- Ensure a smooth and professional start to every project.
- Bridge the gap between clients and technical teams.
- Keep communication clear, proactive, and transparent.
- Manage expectations on timelines, scope, and delivery.
- Maintain regular contact post-delivery.
- Support clients in maximising system value.
- Spot opportunities for growth and improvement.
- Identify ways to enhance the client journey.
- Feed insights back to internal teams.
- Help shape best-in-class client success processes.
- Gather client feedback and NPS insights.
- Capture testimonials and case studies.
- Champion the voice of the customer internally.
About You
- Proven experience in client success, account management, or client services.
- Exceptional communication and relationship-building skills with an empathetically assertive approach.
- Highly organised, proactive, and solutions-focused.
- Comfortable working alongside technical teams or within a software environment.
- Able to translate complex ideas into clear business value.
- Passionate about delivering outstanding client experiences.
What Success Looks Like
- High client satisfaction (NPS)
- Strong client retention and long-term partnerships
- Smooth onboarding and delivery experiences
- Continuous improvement of the client journey
- Consistent, high-quality communication
Why Apply?
- A starting salary of £30,000 to £35,000 per annum on a full-time (37.5 hours per week) permanent contract.
- Hybrid and flexible working (min. 2 days in Head Office). Usual office hours are 9am until 5pm Monday-Friday but this can be flexible. Full home-working IT system is provided.
- Free onsite parking and regular onsite buses, the office is also close to Telford Central Train Station.
- Disabled access and facilities.
- Onsite café and other amenities. Free refreshments within the office.
- Regular team events and socials.
- Long service incentives.
- Excellent training and development opportunities.
- Be part of a growing, forward-thinking tech business.
- Work with a mix of innovative SMEs and international clients.
- Shape a role with real influence and visibility.
- Join a company that values both technology and human connection.
- Please note there is regularly a dog in the office.
Interested? If you are looking for a role where you can truly own client relationships and make a visible impact, we would love to hear from you. Send your CV along with a short covering letter on why this role excites you and feel free to showcase your personality however you like.
Client Success Manager in Telford employer: Blue Orchid Recruitment Ltd
Contact Detail:
Blue Orchid Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in Telford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for the interview by thinking about how your past experiences align with the role. Be ready to share specific examples of how you've built client relationships and delivered exceptional service.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Client Success Manager in Telford
Some tips for your application 🫡
Show Your Personality: When you send in your CV and covering letter, don’t be afraid to let your personality shine through! We want to see the real you, so feel free to showcase what makes you unique and why this role excites you.
Tailor Your Application: Make sure to tailor your CV and covering letter to highlight your experience in client success and relationship building. We’re looking for someone who can elevate the client journey, so show us how you’ve done that in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured communication, so make it easy for us to see your relevant skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better from the start!
How to prepare for a job interview at Blue Orchid Recruitment Ltd
✨Know the Client Journey Inside Out
Before your interview, make sure you understand the entire client journey as outlined in the job description. Familiarise yourself with onboarding processes, project delivery, and ongoing support. This will help you demonstrate how you can elevate the client experience and show that you're ready to take ownership of these relationships.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong client relationships. Highlight your communication style and how you’ve managed expectations. This is crucial for a Client Success Manager role, so be ready to discuss how you can create lasting partnerships.
✨Be Proactive About Problem-Solving
Think of specific instances where you’ve simplified complex issues for clients or bridged gaps between teams. During the interview, share these stories to illustrate your proactive approach and solutions-focused mindset. This will resonate well with the interviewers looking for someone who can manage expectations and deliver exceptional service.
✨Emphasise Continuous Improvement
Demonstrate your passion for enhancing the client journey by discussing any feedback mechanisms you've implemented in previous roles. Talk about how you’ve used client insights to drive improvements. This shows that you’re not just about maintaining relationships but also about evolving them for better outcomes.