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For Companies At a Glance
- Tasks: Own and elevate the entire client journey, ensuring exceptional experiences.
- Company: Fast-growing software agency focused on client success and innovation.
- Benefits: Starting salary of ÂŁ30,000-ÂŁ35,000, hybrid working, and excellent training opportunities.
- Why this job: Make a real impact by building strong client relationships and enhancing their journey.
- Qualifications: Experience in client success or account management with strong communication skills.
- Other info: Join a dynamic team with regular socials and a dog-friendly office.
The predicted salary is between 30000 - 35000 ÂŁ per year.
We are partnering with an ambitious, fast-growing software agency to source an experienced Client Success Manager who will own and elevate the entire client journey. This is not a typical account management role. You will be at the heart of the business, guiding clients from onboarding through to long‑term partnership, ensuring every interaction is seamless, valuable, and genuinely exceptional. If you thrive on building relationships, simplifying complexity, and delivering standout client experiences, this is your chance to make a real impact.
The Role
You will take full ownership of client relationships across their lifecycle, bringing clarity, confidence, and consistency at every stage. From first onboarding through to project delivery and ongoing support, you will act as the trusted partner, ensuring clients feel informed, supported, and excited about the solutions being delivered.
Key Responsibilities
- Client Relationships: Be the go‑to contact for key clients. Build strong, lasting stakeholder relationships. Deliver a standout, high‑touch client experience.
- Onboarding Excellence: Lead structured, engaging onboarding processes. Set clear expectations and ways of working. Ensure a smooth and professional start to every project.
- Project Support: Bridge the gap between clients and technical teams. Keep communication clear, proactive, and transparent. Manage expectations on timelines, scope, and delivery.
- Ongoing Success: Maintain regular contact post‑delivery. Support clients in maximising system value. Spot opportunities for growth and improvement.
- Continuous Improvement: Identify ways to enhance the client journey. Feed insights back to internal teams. Help shape best‑in‑class client success processes.
- Feedback & Advocacy: Gather client feedback and NPS insights. Capture testimonials and case studies. Champion the voice of the customer internally.
About You
- Proven experience in client success, account management, or client services.
- Exceptional communication and relationship‑building skills with an empathetically assertive approach.
- Highly organised, proactive, and solutions‑focused.
- Comfortable working alongside technical teams or within a software environment.
- Able to translate complex ideas into clear business value.
- Passionate about delivering outstanding client experiences.
What Success Looks Like
- High client satisfaction (NPS).
- Strong client retention and long‑term partnerships.
- Smooth onboarding and delivery experiences.
- Continuous improvement of the client journey.
- Consistent, high‑quality communication.
Why Apply?
- A starting salary of £30,000 to £35,000 per annum on a full‑time (37.5 hours per week) permanent contract.
- Hybrid and flexible working (min. 2 days in Head Office).
- Usual office hours are 9am until 5pm Monday‑Friday but this can be flexible.
- Full home‑working IT system is provided.
- Free onsite parking and regular onsite buses, the office is also close to Telford Central Train Station.
- Disabled access and facilities.
- Onsite café and other amenities. Free refreshments within the office.
- Regular team events and socials.
- Long service incentives.
- Excellent training and development opportunities.
- Be part of a growing, forward‑thinking tech business.
- Work with a mix of innovative SMEs and international clients.
- Shape a role with real influence and visibility.
- Join a company that values both technology and human connection.
Please note there is regularly a dog in the office.
Interested? If you are looking for a role where you can truly own client relationships and make a visible impact, we would love to hear from you. Send your CV along with a short covering letter on why this role excites you and feel free to showcase your personality however you like.
Client Success Manager in Shrewsbury employer: Blue Orchid Recruitment Ltd
Contact Detail:
Blue Orchid Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in Shrewsbury
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for the interview by thinking about how you can demonstrate your client success skills. Have examples ready that showcase your ability to build relationships and deliver exceptional client experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Client Success Manager in Shrewsbury
Some tips for your application 🫡
Show Your Personality: When you send us your CV and covering letter, don’t hold back! We want to see the real you, so feel free to showcase your personality. This is your chance to stand out, so let your enthusiasm for the role shine through.
Tailor Your Application: Make sure to tailor your CV and covering letter to highlight your experience in client success or account management. Use examples that demonstrate your exceptional communication skills and ability to build strong relationships, as these are key for us.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to outline your relevant experience and how it aligns with the responsibilities of the Client Success Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Blue Orchid Recruitment Ltd
✨Know the Client Journey Inside Out
Before your interview, make sure you understand the entire client journey as outlined in the job description. Familiarise yourself with onboarding processes, project support, and ongoing success strategies. This will help you demonstrate how you can elevate the client experience and show that you're ready to take ownership of client relationships.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've built strong, lasting relationships with clients. Highlight how you’ve simplified complex situations and delivered standout client experiences. This will illustrate your ability to be the go-to contact for key clients and emphasise your empathetic yet assertive approach.
✨Communicate Clearly and Confidently
Since this role involves bridging the gap between clients and technical teams, practice articulating complex ideas in a clear and concise manner. During the interview, focus on how you would maintain proactive and transparent communication with clients, ensuring they feel informed and supported throughout their journey.
✨Emphasise Continuous Improvement
Be ready to discuss how you’ve identified opportunities for growth and improvement in previous roles. Share insights on how you’ve gathered client feedback and used it to enhance processes. This will show that you’re not just about maintaining relationships but also about driving continuous improvement in the client journey.