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- Tasks: Support communities by resolving queries and managing projects to enhance customer lives.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives through quality homes.
- Benefits: Enjoy flexible home working, travel opportunities, and a supportive, inclusive workplace culture.
- Why this job: Make a real impact in your community while developing your skills in a dynamic environment.
- Qualifications: Experience in Housing Management or Community Development, strong communication, and problem-solving skills required.
- Other info: This role includes site visits and occasional travel for meetings; must pass background checks.
The predicted salary is between 28800 - 43200 £ per year.
Home based, covering Eastbourne & the surrounding areas
12 Months Fixed Term Contract, Full Time
This role is home based, but you will need be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading which depending on where you live may need an overnight stay for meetings.
We’re now looking for a Housing Officer (known internally as Customer Partner – Neighbourhoods) to join our Neighbourhood team to provide an exceptional customer service and put customers at the heart of everything you do.
At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. We want to build resilient, healthy, happy communities and are looking for a someone who can help us achieve this, bringing creativity and problem-solving skills.
In this role, you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our communities such as waste and nuisance in communal areas. You’ll also be able to identify and manage community projects to enhance the lives of our customers.
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.
The ideal candidate will:
- Have proven Housing Management & Community Development experience.
- Have a strong customer focus.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think ‘beyond process’ to find innovative solutions for customers.
- Exceptional Time Management & Organisational skills are essential due to working independently daily.
- Be able to hit the ground running in a fast paced environment.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
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Housing Officer employer: Blue Octopus
Contact Detail:
Blue Octopus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local community and its needs. As a Housing Officer, understanding the specific challenges and opportunities in Eastbourne and surrounding areas will help you connect with customers and stakeholders effectively.
✨Tip Number 2
Showcase your problem-solving skills during any informal discussions or networking events. Being able to demonstrate how you've creatively resolved issues in previous roles can set you apart from other candidates.
✨Tip Number 3
Prepare for potential site visits by researching common community issues in the area. This will not only help you understand the role better but also allow you to engage in meaningful conversations with interviewers about how you can contribute.
✨Tip Number 4
Network with current or former employees of Stonewater if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Housing Officer position.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your proven Housing Management and Community Development experience in your CV and cover letter. Use specific examples that demonstrate your customer focus and problem-solving skills.
Showcase Communication Skills: Since high-level communication skills are essential for this role, provide examples in your application that illustrate your ability to positively influence and negotiate outcomes with customers and stakeholders.
Demonstrate Organisational Skills: Mention your exceptional time management and organisational skills in your application. Provide examples of how you have successfully managed multiple tasks independently in a fast-paced environment.
How to prepare for a job interview at Blue Octopus
✨Showcase Your Customer Focus
As a Housing Officer, putting customers at the heart of your work is crucial. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your commitment to exceptional service.
✨Demonstrate Problem-Solving Skills
The role requires creativity and innovative thinking. Think of specific instances where you've had to think 'beyond process' to find solutions for community issues, and be ready to discuss these during the interview.
✨Highlight Communication Abilities
Strong communication skills are essential for this position. Be prepared to discuss how you've influenced and negotiated outcomes with various stakeholders, showcasing your ability to connect with different audiences.
✨Emphasise Time Management and Organisation
Since the role involves working independently, it's important to demonstrate your time management skills. Share strategies you've used to stay organised and manage multiple tasks effectively, especially in a fast-paced environment.
