At a Glance
- Tasks: Deliver exceptional customer experiences on social housing refurbishment projects.
- Company: Join Lovell, a leading provider of affordable homes with a strong commitment to community.
- Benefits: Enjoy bonuses, 26 days holiday, private medical insurance, and a cycle to work scheme.
- Other info: Be part of a diverse team that values innovation and empowers you to make an impact.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Exceptional communication skills and experience in customer service and administration.
The predicted salary is between 40500 - 49500 £ per year.
A permanent, full-time position (40 hours) has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and reporting to the Senior Resident Liaison Officer, the position will deliver a first-class customer experience, driving high levels of satisfaction while working on social housing refurbishment contracts.
We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, be comfortable in the use of Microsoft Office, and ideally have some experience with CRM systems. You will be an experienced Resident Liaison Officer with a proven track record of successfully managing the workload across planned maintenance programmes, as well as having a strong knowledge of internal and external programmes.
Benefits:
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme
- Digital GP
- Employee assistance programme
- Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills, and personalities of our people. Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years, based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo while working as one to achieve our goals and make Lovell a great place to work for all.
Resident Liaison Officer - Refurbishment in Nottingham employer: Blue Octopus Recruitment
Lovell is an exceptional employer, offering a vibrant work culture that prioritises employee development and community impact. With benefits like private medical insurance, a generous holiday allowance, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally in our Nottingham office. Join us in making a meaningful difference in social housing refurbishment while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Refurbishment in Nottingham
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Blue Octopus Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer - Refurbishment at Blue Octopus Recruitment.
We think you need these skills to ace Resident Liaison Officer - Refurbishment in Nottingham
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Blue Octopus Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
