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- Tasks: Manage tenancy and anti-social behaviour cases while supporting communities.
- Company: Join a leading housing provider dedicated to building safe, sustainable communities.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and flexible working options.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in managing ASB and tenancy cases with strong communication skills.
- Other info: Embrace diversity and inclusivity in a supportive work environment.
The predicted salary is between 28000 - 42000 £ per year.
Looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Officer, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.
Key Duties- Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records.
- Prepare case files for legal action, representing in court where required.
- Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases.
- Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions.
- Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes.
Why Join
One of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, a place where you can grow your career while making a real difference.
As a Tenancy Management Officer we’re seeking someone who can bring:
- Proven experience in managing ASB and tenancy enforcement cases within social housing.
- Strong communication, collaboration, and interpersonal skills.
- A proactive mindset and passion for building safe and thriving communities.
- The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders.
The Benefits of Joining
- Excellent pension scheme.
- Generous holiday allowance.
- Life assurance.
- Award-winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Diversity, Inclusion & Accessibility
Equality, diversity, and inclusion are at the heart of who we are. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. Inclusivity isn’t a one-off initiative; it’s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Tenancy Management Officer in Rochester employer: Blue Octopus Recruitment Ltd
Contact Detail:
Blue Octopus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer in Rochester
✨Tip Number 1
Network like a pro! Reach out to current Tenancy Management Officers or people in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know, they might even refer you!
✨Tip Number 2
Prepare for the interview by researching common questions related to ASB and tenancy management. Think of examples from your past experiences that showcase your skills in handling difficult situations. We want you to shine!
✨Tip Number 3
Show your passion for community building during interviews. Talk about how you’ve contributed to creating safe and thriving environments in previous roles. This will resonate with the values of the organisation and set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Tenancy Management Officer in Rochester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ASB and tenancy enforcement. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: As a Tenancy Management Officer, strong communication is key. Use your application to demonstrate how you've effectively engaged with stakeholders in the past. We love seeing real-life examples of your interpersonal skills in action!
Be Proactive in Your Approach: We’re looking for someone with a proactive mindset. In your application, share instances where you took the initiative to resolve issues or improve processes. This will show us that you’re ready to tackle challenges head-on!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Blue Octopus Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Management Officer. Brush up on your knowledge of anti-social behaviour (ASB) cases and tenancy enforcement. Being able to discuss specific examples from your experience will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Communication Skills
As this role requires strong communication and collaboration skills, prepare to demonstrate how you've effectively engaged with various stakeholders in the past. Think of situations where you resolved conflicts or worked with teams to achieve a common goal. This will highlight your ability to build safe and thriving communities.
✨Be Proactive in Your Approach
The job description emphasises a proactive mindset, so come prepared with examples of how you've taken initiative in previous roles. Whether it’s managing a challenging case or implementing a new process, showing that you can think ahead and act decisively will set you apart from other candidates.
✨Align with Their Values
Research the company’s commitment to diversity, inclusion, and community building. Be ready to discuss how your personal values align with theirs. This could be through your past experiences or your vision for creating safe, sustainable communities. Demonstrating that you share their ethos will resonate well with the interviewers.
