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- Tasks: Coordinate and monitor repair work orders to ensure efficient service delivery.
- Company: Join Gloucester City Homes, a values-driven team making a real community impact.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and learning opportunities.
- Why this job: Be part of a team that keeps homes safe and well-maintained while making a difference.
- Qualifications: Experience in repairs or social housing and strong IT skills are essential.
- Other info: Embrace a supportive culture that encourages innovation and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
5 Months Fixed Term Contract
Full Time (37 hours per week)
Join our team at Gloucester City Homes (GCH) and help us deliver a first-class repairs and maintenance service to our customers. We’re looking for a proactive and organised Repairs & Scheduling Officer to support the smooth day‑to‑day running of our Property Care Services.
About the role
As a vital member of the Repairs & Scheduling team, you’ll play a key role in coordinating and monitoring repair work orders. Your focus will be on ensuring that trades staff and contractors are scheduled efficiently to meet performance targets and deliver high-quality service to residents.
Key Responsibilities
- Schedule and dispatch repair technicians based on availability, location, and skill set.
- Monitor job progress and proactively adjust schedules to accommodate emergencies or delays.
- Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts.
- Support performance reporting and rota planning to optimize team efficiency.
- Ensure accurate system updates across CRM and Total Mobile platforms.
- Track resource usage and ensure materials are allocated effectively.
What we’re looking for
- Experience in repairs, maintenance, or social housing environments.
- Experience using scheduling or CRM systems (Total Mobile experience is a plus).
- Strong IT literacy, particularly with Word, Excel, and scheduling systems.
- Ability to work under pressure and adapt to changing priorities.
- A proactive mindset with attention to detail.
A Business Administration qualification (NVQ or equivalent) would be beneficial.
Why join GCH?
At Gloucester City Homes, we’re proud to make a real difference to our communities. You’ll join a supportive, values‑driven team that encourages innovation, continuous learning, and collaboration.
We offer:
- ✅ Competitive salary and pension
- ✅ Generous holiday allowance
- ✅ Learning and development opportunities
- ✅ A friendly and inclusive working culture
📅 Closing Date: 26th November 2025.
Be part of a team that keeps Gloucester’s homes safe, efficient, and well‑maintained.
Apply today and help us deliver outstanding service to our residents!
Our Culture
At GCH, how we do things matters. We live our #BeTheDifference framework every day —
We Adapt, We Inspire, We Own It, and We Care.
If you’re someone who takes pride in their work, embraces change, and is passionate about making a difference to our customers and communities, we’d love to hear from you.
Ready to be the difference?
Apply today and help us deliver safe, compliant homes that make a real impact.
GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
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Repairs Officer employer: Blue Octopus Recruitment Ltd
Contact Detail:
Blue Octopus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Officer
✨Tip Number 1
Get to know the company! Research Gloucester City Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled scheduling conflicts or emergencies in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Repairs Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in repairs and maintenance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your IT Skills: Since strong IT literacy is key for this role, mention any experience you have with scheduling or CRM systems, especially Total Mobile. We love seeing candidates who are tech-savvy and can hit the ground running!
Demonstrate Your Proactive Mindset: In your application, share examples of how you've successfully managed schedules or resolved conflicts in the past. We’re looking for someone who can adapt quickly and keep things running smoothly, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at GCH!
How to prepare for a job interview at Blue Octopus Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance, especially in social housing. Familiarise yourself with common issues and solutions, as well as the tools and systems like Total Mobile that you might be using.
✨Show Off Your Organisational Skills
Since the role involves scheduling and dispatching technicians, be ready to discuss how you manage your time and prioritise tasks. Prepare examples of how you've successfully handled scheduling conflicts or emergencies in the past.
✨Customer Service is Key
GCH values exceptional customer service, so think of instances where you've gone above and beyond for customers. Be prepared to explain how you would keep residents informed and resolve any issues that arise during the scheduling process.
✨Be Ready to Adapt
The ability to work under pressure and adapt to changing priorities is crucial. Think of examples from your previous roles where you had to adjust quickly to new situations or challenges, and be ready to share those stories.
