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- Tasks: Manage tenancy and anti-social behaviour cases while supporting communities.
- Company: Join one of the UK's leading housing providers focused on social impact.
- Benefits: Enjoy a great pension, generous holidays, and flexible working options.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Experience in managing ASB cases and strong communication skills.
- Other info: Embrace diversity and inclusivity in a supportive work environment.
The predicted salary is between 28000 - 42000 £ per year.
Looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Officer, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.
Key Duties- Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records.
- Prepare case files for legal action, representing in court where required.
- Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases.
- Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions.
- Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes.
Why Join
One of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, a place where you can grow your career while making a real difference.
As a Tenancy Management Officer we’re seeking someone who can bring:
- Proven experience in managing ASB and tenancy enforcement cases within social housing.
- Strong communication, collaboration, and interpersonal skills.
- A proactive mindset and passion for building safe and thriving communities.
- The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders.
The Benefits of Joining
- Excellent pension scheme.
- Generous holiday allowance.
- Life assurance.
- Award-winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Diversity, Inclusion & Accessibility
Equality, diversity, and inclusion are at the heart of who we are. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. Inclusivity isn’t a one-off initiative; it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Tenancy Management Officer in Maidstone employer: Blue Octopus Recruitment Ltd
Contact Detail:
Blue Octopus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenancy management and anti-social behaviour. This will help you tailor your answers and show that you're genuinely interested in making a difference in the community.
✨Tip Number 3
Practice your communication skills! As a Tenancy Management Officer, you'll need to engage with various stakeholders. Role-play common scenarios with friends or family to build confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team and contributing to safe, thriving communities.
We think you need these skills to ace Tenancy Management Officer in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Officer role. Highlight your experience with ASB and tenancy enforcement, and show us how your skills align with our values and mission.
Showcase Your Communication Skills: As a Tenancy Management Officer, strong communication is key. Use your application to demonstrate how you've effectively engaged with stakeholders in the past. We want to see your interpersonal skills shine through!
Be Proactive in Your Approach: We love a proactive mindset! In your application, share examples of how you've taken initiative in previous roles, especially when it comes to managing cases or resolving issues within communities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Blue Octopus Recruitment Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Management Officer. Brush up on your knowledge of anti-social behaviour (ASB) cases and tenancy enforcement. Being able to discuss specific examples from your experience will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Communication Skills
As this role requires strong communication and collaboration, prepare to demonstrate these skills during the interview. Think of scenarios where you've effectively engaged with stakeholders or resolved conflicts. Practising clear and concise responses will help you convey your points confidently.
✨Emphasise Your Proactive Mindset
The job description highlights the need for a proactive approach. Be ready to share instances where you've taken initiative in your previous roles, especially in managing tenancy issues or ASB cases. This will illustrate your passion for building safe and thriving communities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to community engagement and how they measure success in tenancy management. This shows your genuine interest in the role and helps you assess if the company aligns with your values, especially regarding diversity and inclusion.
