Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancy cases and provide support for anti-social behaviour enquiries.
- Company: Leading UK housing provider focused on community and innovation.
- Benefits: Generous holiday allowance, excellent pension scheme, and hybrid working options.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Experience in managing tenancy cases and strong communication skills.
- Other info: Inclusive workplace culture that values diversity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Looking for a Tenancy Management Advisor to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Advisor, you will be the first point of contact for anti-social behaviour and tenancy services, delivering a responsive and customer-focused service. You will triage and manage cases, provide clear advice and guidance to customers, and ensure cases progress in line with agreed timescales, policies, and legal requirements.
Key Duties- Act as the first point of contact for ASB and tenancy enquiries, triaging and managing cases through to completion.
- Provide accurate advice and guidance to customers, promoting early intervention and resolution.
- Prepare and manage case plans, risk assessments and enforcement actions, ensuring accurate records and CRM updates.
- Process tenancy changes and investigate issues such as abandoned properties and illegal subletting.
- Work collaboratively with internal teams and external partners to ensure compliant, timely and customer-focused outcomes.
Why Join? One of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, a place where you can grow your career while making a real difference.
As a Tenancy Management Advisor we’re seeking someone who can bring:
- Proven experience in managing ASB and tenancy cases within a housing or customer service environment.
- Strong communication, collaboration and interpersonal skills, with attention to detail.
- A proactive mindset and passion for delivering excellent customer service and safe communities.
- The ability to assess risk, manage casework effectively and work with a range of internal and external stakeholders.
- Excellent pension scheme.
- Generous holiday allowance.
- Life assurance.
- Award-winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Diversity, Inclusion & Accessibility: Equality, diversity, and inclusion are at the heart of who we are. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. Inclusivity isn’t a one-off initiative; it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Tenancy Management Advisor in Maidstone employer: Blue Octopus Recruitment Ltd
Contact Detail:
Blue Octopus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Advisor in Maidstone
✨Tip Number 1
Network like a pro! Reach out to current or former Tenancy Management Advisors on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to ASB and tenancy management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your proactive mindset and commitment to creating safe communities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of building thriving communities.
We think you need these skills to ace Tenancy Management Advisor in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Advisor role. Highlight your experience with anti-social behaviour and tenancy cases, as well as your customer service skills. We want to see how you fit into our values-driven team!
Showcase Your Communication Skills: As a Tenancy Management Advisor, strong communication is key. Use your application to demonstrate how you've effectively communicated with customers or stakeholders in the past. We love seeing examples of collaboration and interpersonal skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforwardness and clarity, so let your strengths shine through without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Blue Octopus Recruitment Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Management Advisor. Brush up on anti-social behaviour (ASB) policies and tenancy services. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role requires strong communication, think of examples from your past experiences where you've effectively managed customer queries or resolved conflicts. Be ready to demonstrate how you can provide clear advice and guidance.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with ASB cases or managing tenancy changes. Practise your responses to these scenarios so you can showcase your proactive mindset and problem-solving skills.
✨Emphasise Teamwork
This position involves working collaboratively with various teams and external partners. Share examples of how you've successfully worked in a team environment and contributed to achieving common goals. Highlighting your interpersonal skills will be key!
