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- Tasks: Manage tenancy cases and provide support for anti-social behaviour enquiries.
- Company: Leading UK housing provider focused on community and employee wellbeing.
- Benefits: Generous holiday allowance, excellent pension scheme, and hybrid working options.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Experience in managing tenancy cases and strong communication skills.
- Other info: Diversity and inclusion are central to our culture, promoting a respectful workplace.
The predicted salary is between 24000 - 36000 £ per year.
Looking for a Tenancy Management Advisor to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Advisor, you will be the first point of contact for anti-social behaviour and tenancy services, delivering a responsive and customer-focused service. You will triage and manage cases, provide clear advice and guidance to customers, and ensure cases progress in line with agreed timescales, policies, and legal requirements.
Key Duties
- Act as the first point of contact for ASB and tenancy enquiries, triaging and managing cases through to completion.
- Provide accurate advice and guidance to customers, promoting early intervention and resolution.
- Prepare and manage case plans, risk assessments and enforcement actions, ensuring accurate records and CRM updates.
- Process tenancy changes and investigate issues such as abandoned properties and illegal subletting.
- Work collaboratively with internal teams and external partners to ensure compliant, timely and customer-focused outcomes.
Why Join?
One of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, a place where you can grow your career while making a real difference.
As a Tenancy Management Advisor we’re seeking someone who can bring:
- Proven experience in managing ASB and tenancy cases within a housing or customer service environment.
- Strong communication, collaboration and interpersonal skills, with attention to detail.
- A proactive mindset and passion for delivering excellent customer service and safe communities.
- The ability to assess risk, manage casework effectively and work with a range of internal and external stakeholders.
The Benefits of Joining
- Excellent pension scheme.
- Generous holiday allowance.
- Life assurance.
- Award-winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Diversity, Inclusion Accessibility
Equality, diversity, and inclusion are at the heart of who we are. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. Inclusivity isn’t a one-off initiative it’s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Tenancy Management Advisor in Kent employer: Blue Octopus Recruitment Ltd
Contact Detail:
Blue Octopus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Advisor in Kent
✨Tip Number 1
Network like a pro! Reach out to current or former Tenancy Management Advisors on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to ASB and tenancy management. Think about real-life scenarios where you’ve successfully resolved issues. We want to hear your stories, so make them count!
✨Tip Number 3
Show off your passion for customer service! During interviews, highlight how you’ve gone above and beyond for customers in the past. It’s all about demonstrating that proactive mindset we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Tenancy Management Advisor in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Advisor role. Highlight your experience with anti-social behaviour and tenancy cases, as well as your customer service skills. We want to see how you fit into our values-driven team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your capability in providing accurate advice and guidance.
Highlight Your Proactive Mindset: We love candidates who take initiative! In your application, share examples of how you've proactively resolved issues or improved processes in previous roles. This will show us that you're passionate about delivering excellent customer service.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Blue Octopus Recruitment Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Management Advisor. Brush up on anti-social behaviour (ASB) policies and tenancy services. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Think of examples from your past experiences where you've successfully resolved issues or communicated effectively with customers.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a case of ASB or dealing with a difficult tenant. Prepare some structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
✨Emphasise Teamwork and Collaboration
This role requires working closely with internal teams and external partners. Be ready to share examples of how you've collaborated in the past, highlighting your ability to work well in a team and contribute to a positive work environment.
