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- Tasks: Manage tenancy and anti-social behaviour cases while supporting communities.
- Company: Leading UK housing provider focused on safe, sustainable communities.
- Benefits: Excellent pension, generous holidays, hybrid working, and career development support.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Experience in managing ASB and tenancy enforcement with strong communication skills.
- Other info: Inclusive workplace culture that values diversity and personal growth.
The predicted salary is between 28000 - 42000 £ per year.
Looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Officer, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.
Key Duties- Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records
- Prepare case files for legal action, representing in court where required
- Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases
- Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions
- Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes
Why Join
One of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, a place where you can grow your career while making a real difference.
As a Tenancy Management Officer we’re seeking someone who can bring:- Proven experience in managing ASB and tenancy enforcement cases within social housing
- Strong communication, collaboration, and interpersonal skills
- A proactive mindset and passion for building safe and thriving communities
- The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options available
Diversity, Inclusion & Accessibility
Equality, diversity, and inclusion are at the heart of who we are. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. Inclusivity isn’t a one-off initiative – it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Locations
Tenancy Management Officer in Kent, Rochester employer: Blue Octopus Recruitment Ltd
Contact Detail:
Blue Octopus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer in Kent, Rochester
✨Tip Number 1
Network like a pro! Reach out to current Tenancy Management Officers or people in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and maybe even a foot in the door!
✨Tip Number 2
Prepare for interviews by practising common questions related to ASB and tenancy management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. The more you practise, the more confident you'll feel!
✨Tip Number 3
Showcase your passion for community building during interviews. Share specific examples of how you've positively impacted communities in the past. This will demonstrate that you're not just looking for a job, but that you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of creating safe, sustainable communities.
We think you need these skills to ace Tenancy Management Officer in Kent, Rochester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Officer role. Highlight your experience with ASB and tenancy enforcement, and show us how your skills align with our values and mission.
Showcase Your Communication Skills: As a Tenancy Management Officer, strong communication is key. Use your application to demonstrate how you've effectively engaged with stakeholders in the past, whether through written reports or face-to-face interactions.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share examples of how you've proactively managed cases or improved processes in previous roles. This will show us you're ready to hit the ground running.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining our team and making a difference in the communities we serve.
How to prepare for a job interview at Blue Octopus Recruitment Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Management Officer. Brush up on your knowledge of ASB cases and tenancy enforcement, as well as the specific challenges faced in social housing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your communication, collaboration, and problem-solving skills. Think about times when you've successfully managed tenancy breaches or worked with different stakeholders to resolve issues. These real-life stories will make your answers more relatable and impactful.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company’s approach to community building and how they support their employees' development. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
✨Embrace Inclusivity
Since the company values diversity and inclusion, be ready to discuss how you can contribute to a positive workplace culture. Share your thoughts on the importance of inclusivity in community management and how it can lead to better outcomes for everyone involved.
