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- Tasks: Manage tenancy and anti-social behaviour cases while supporting communities.
- Company: Leading UK housing provider focused on safe, sustainable communities.
- Benefits: Excellent pension, generous holidays, hybrid working, and career development support.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Experience in managing ASB and tenancy enforcement with strong communication skills.
- Other info: Inclusive workplace culture that values diversity and personal growth.
Looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Officer, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.
Key Duties- Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records.
- Prepare case files for legal action, representing in court where required.
- Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases.
- Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions.
- Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes.
Why Join: One of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, a place where you can grow your career while making a real difference.
As a Tenancy Management Officer we’re seeking someone who can bring:
- Proven experience in managing ASB and tenancy enforcement cases within social housing.
- Strong communication, collaboration, and interpersonal skills.
- A proactive mindset and passion for building safe and thriving communities.
- The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders.
- Excellent pension scheme.
- Generous holiday allowance.
- Life assurance.
- Award-winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Diversity, Inclusion & Accessibility: Equality, diversity, and inclusion are at the heart of who we are. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. Inclusivity isn’t a one-off initiative – it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Tenancy Management Officer in Chichester employer: Blue Octopus Recruitment Ltd
Contact Detail:
Blue Octopus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer in Chichester
✨Tip Number 1
Network like a pro! Reach out to current Tenancy Management Officers or people in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions related to ASB and tenancy management. Think of examples from your past experiences that showcase your skills in handling difficult situations. We want you to shine!
✨Tip Number 3
Show your passion for community building! During interviews, talk about why you care about creating safe and thriving communities. Share any relevant volunteer work or projects you've been involved in that align with this mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Tenancy Management Officer in Chichester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Officer role. Highlight your experience with ASB and tenancy enforcement, and show us how your skills align with our values and mission.
Showcase Your Communication Skills: As a Tenancy Management Officer, strong communication is key. Use your application to demonstrate how you've effectively engaged with stakeholders in the past. We want to see examples of your collaboration and interpersonal skills!
Be Proactive: We love a proactive mindset! In your application, share instances where you took the initiative to resolve issues or improve processes. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Blue Octopus Recruitment Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Management Officer. Brush up on your knowledge of ASB cases and tenancy enforcement. Being able to discuss specific examples from your experience will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Communication Skills
As this role involves working closely with communities and various stakeholders, it's crucial to demonstrate your strong communication skills. Prepare to share examples of how you've effectively communicated in challenging situations or resolved conflicts. This will highlight your ability to engage confidently with different people.
✨Emphasise Collaboration
This position requires working with internal teams and external partners. Be ready to discuss times when you've successfully collaborated with others to achieve a common goal. Highlighting your teamwork skills will show that you can contribute to a supportive environment, which is a big part of their culture.
✨Align with Their Values
Familiarise yourself with the company's commitment to diversity, inclusion, and community building. During the interview, express your passion for creating safe and thriving communities. Showing that your values align with theirs will make you a more attractive candidate.
