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- Tasks: Manage tenancy and anti-social behaviour cases while supporting communities.
- Company: Join one of the UK's leading housing providers focused on social impact.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Experience in managing ASB cases and strong communication skills required.
- Other info: Diversity and inclusion are central to our culture; everyone is valued here.
The predicted salary is between 28000 - 42000 £ per year.
Looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Officer, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.
Key Duties- Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records.
- Prepare case files for legal action, representing in court where required.
- Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases.
- Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions.
- Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes.
One of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, a place where you can grow your career while making a real difference.
As a Tenancy Management Officer we’re seeking someone who can bring:- Proven experience in managing ASB and tenancy enforcement cases within social housing.
- Strong communication, collaboration, and interpersonal skills.
- A proactive mindset and passion for building safe and thriving communities.
- The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders.
- Excellent pension scheme.
- Generous holiday allowance.
- Life assurance.
- Award-winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Equality, diversity, and inclusion are at the heart of who we are. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. Inclusivity isn’t a one-off initiative; it’s embedded in our culture and central to how we work every day.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Tenancy Management Officer - Part Time in Cambridge employer: Blue Octopus Recruitment Ltd
Contact Detail:
Blue Octopus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer - Part Time in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in tenancy management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions related to ASB and tenancy management. We recommend practising your responses with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your passion for community building during interviews. Share examples of how you've positively impacted communities or resolved conflicts in the past. This will highlight your proactive mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our values-driven team.
We think you need these skills to ace Tenancy Management Officer - Part Time in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Officer role. Highlight your experience with ASB and tenancy enforcement, and show us how your skills align with our values and mission.
Showcase Your Communication Skills: Since this role involves a lot of collaboration, let your written application reflect your strong communication abilities. Use clear, concise language and provide examples of how you've effectively engaged with stakeholders in the past.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share instances where you’ve proactively managed cases or resolved issues. This will demonstrate your passion for building safe and thriving communities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Blue Octopus Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Management Officer. Brush up on your knowledge of ASB cases and tenancy enforcement. Being able to discuss specific examples from your experience will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Communication Skills
As this role requires strong communication and collaboration skills, prepare to demonstrate how you've effectively engaged with stakeholders in the past. Think of scenarios where you resolved conflicts or worked with teams to achieve a common goal. This will highlight your interpersonal abilities and proactive mindset.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to tenancy management. Practice responding to hypothetical scenarios about managing breaches or ASB cases. This will help you articulate your thought process and decision-making skills, which are crucial for the role.
✨Emphasise Your Commitment to Community
The company values building safe and thriving communities, so be prepared to discuss your passion for community engagement. Share any relevant experiences where you've contributed to community wellbeing or safety, as this aligns perfectly with their mission and shows you're a great cultural fit.
