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- Tasks: Manage supported housing services and engage with customers to enhance their well-being.
- Company: Stonewater is a leading housing provider, managing 40,000 homes for diverse communities.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a focus on well-being.
- Why this job: Make a real impact in people's lives while working in a vibrant community-focused environment.
- Qualifications: Experience in health, social care, or housing; strong organisational and communication skills required.
- Other info: Join a Disability Confident Employer committed to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
40 hours per week
Our Manor Gardens housing has 23 existing supported housing bungalows, and we are underway in developing a further scheme of 46 accessible apartments and family homes, 44 at Manor Gardens and two new bungalows at the adjacent Newstead Road.
Here at Stonewater, we are seeking a Community Housing & Wellbeing Coordinator to work directly with customers, stakeholders and communities to create a vibrant community where customers are engaged and involved with developing services that support them.
You’ll provide general building management and the day-to-day delivery of localised service contracts for Manor Gardens, ensuring services are customer and outcome focused and enable individuals to both sustain their lease/tenancy and remain independent in their own home. You’ll carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk.
Delivering excellent customer service, including response and resolution of customer feedback and complaints, you’ll initiate tenancy terminations, complete strengths-based assessments and risk assessments, assessment visits for prospective customer, sign-ups and customer induction for all new customers; and support the promotion of vacant dwellings across schemes. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
Want to know what it’s like to work for Stonewater?
ideal candidate will…
Have experience of working within the health or social care sector or within a housing environment.
Be committed to co-production and sees values in services designed and delivered with customers.
Be computer literate with good literacy and numeracy skills, able to support the monitoring of budgets/service charges.
Be able to achieve exceptional performance and customer service with minimal supervision.
A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
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Scheme Manager - Supported Housing employer: Blue Octopus Recruitment Limited
Contact Detail:
Blue Octopus Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager - Supported Housing
✨Tip Number 1
Familiarise yourself with the principles of co-production in service delivery. Understanding how to engage customers in developing services will set you apart, as this role values collaboration and customer involvement.
✨Tip Number 2
Network with professionals in the health and social care sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Demonstrate your commitment to customer service by preparing examples of how you've successfully resolved customer issues in the past. This will showcase your ability to handle feedback and complaints effectively.
✨Tip Number 4
Research Stonewater's mission and values thoroughly. Being able to articulate how your personal values align with theirs during any discussions will show your genuine interest in becoming part of their team.
We think you need these skills to ace Scheme Manager - Supported Housing
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Scheme Manager position. Tailor your application to highlight relevant experience in health, social care, or housing.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service, building management, and working with vulnerable populations. Use specific examples to demonstrate how you've successfully managed similar responsibilities.
Showcase Your Skills: Make sure to mention your organisational skills, ability to work collaboratively, and proficiency in using technology. Provide examples of how you've used these skills to achieve positive outcomes in previous roles.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your passion for making a difference in the community. Mention why you want to work for Stonewater specifically and how your values align with theirs.
How to prepare for a job interview at Blue Octopus Recruitment Limited
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for working with customers and communities. Share examples of how you've previously engaged with stakeholders or developed services that support individuals, as this aligns perfectly with the role's focus on creating a vibrant community.
✨Demonstrate Your Experience in Health or Social Care
Highlight any relevant experience you have in the health or social care sector. Be prepared to discuss specific situations where you managed risks, conducted assessments, or provided excellent customer service, as these are key aspects of the Scheme Manager role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to overcome obstacles or manage complaints effectively, and be ready to explain your thought process and actions taken.
✨Emphasise Your Organisational Skills
Since the role requires strong organisational abilities, be sure to provide examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure high-quality work.