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- Tasks: Manage tenancy and anti-social behaviour cases while supporting communities.
- Company: Hyde, a leading UK housing provider focused on social impact.
- Benefits: Generous holiday allowance, excellent pension scheme, and hybrid working options.
- Why this job: Make a real difference in communities while growing your career.
- Qualifications: Experience in managing ASB and tenancy cases with strong communication skills.
- Other info: Join a diverse team committed to inclusivity and employee wellbeing.
The predicted salary is between 28000 - 42000 £ per year.
Hyde is looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Tenancy Management Officer at Hyde, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities.
Key Duties- Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records.
- Prepare case files for legal action, representing Hyde in court where required.
- Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases.
- Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions.
- Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes.
Why Join Hyde? Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long‑term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
We’re seeking someone who can bring:- Proven experience in managing ASB and tenancy enforcement cases within social housing.
- Strong communication, collaboration, and interpersonal skills.
- A proactive mindset and passion for building safe and thriving communities.
- The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders.
- Excellent pension scheme.
- Generous holiday allowance.
- Life assurance.
- Award‑winning flexible benefits platform.
- Support for learning and career development.
- Hybrid working options available.
Diversity, Inclusion & Accessibility: Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one‑off initiative — it’s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Tenancy Management Officer in Rochester employer: Blue Octopus Recruitment Limited
Contact Detail:
Blue Octopus Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Officer in Rochester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hyde or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management and ASB cases. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for community building! During interviews, share specific examples of how you've positively impacted communities or resolved conflicts. This will demonstrate your proactive mindset and commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Hyde.
We think you need these skills to ace Tenancy Management Officer in Rochester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Management Officer role. Highlight your experience with ASB and tenancy enforcement, and show us how your skills align with our values at Hyde.
Showcase Your Communication Skills: Since this role involves working closely with communities and stakeholders, let your written application reflect your strong communication abilities. Use clear, concise language and provide examples of how you've effectively engaged with others in the past.
Demonstrate Your Proactive Mindset: We love candidates who take initiative! In your application, share specific instances where you’ve proactively managed cases or resolved issues. This will help us see your passion for building safe and thriving communities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Hyde!
How to prepare for a job interview at Blue Octopus Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Management Officer. Familiarise yourself with tenancy and anti-social behaviour (ASB) cases, as well as Hyde's values and mission. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in managing ASB and tenancy enforcement cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your skills align with what they’re looking for.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've collaborated with internal teams and external partners in the past, as this will show your ability to work within a community-focused environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about Hyde’s approach to community engagement or how they measure success in tenancy management. This not only shows your interest but also gives you valuable insights into the company culture and expectations.
