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- Tasks: Lead customer research to gather insights and shape services at Hyde.
- Company: Hyde, a leading provider of affordable homes in the UK.
- Benefits: Great pension, life assurance, flexible benefits, and volunteering days.
- Why this job: Make a real impact by understanding customer needs and improving their experiences.
- Qualifications: Experience in customer research and strong data analysis skills.
- Other info: Join a diverse and inclusive workplace that values unique perspectives.
The predicted salary is between 28800 - 48000 £ per year.
Join Hyde as a Senior Research Executive (Customer Researcher). As a Senior Research Executive (Customer Researcher), you will lead and manage customer research activities across Hyde, gathering and analysing insights into customer preferences, behaviours, and experiences to help shape services and support informed decision-making.
Responsibilities
- Collect and use information from market research and day-to-day operations.
- Create surveys to gather data from customers.
- Lead projects that group and profile customers based on their behaviour and needs.
- Work with Customer Involvement colleagues to run and analyse focus groups.
- Use data and statistical methods to solve problems and support decisions.
- Work with external agencies to carry out customer research efficiently.
Skills and Experience Required
- Experience in a customer research role.
- Research expertise, strong background in quantitative research methodologies.
- Proficiency in data analysis tools and statistical techniques.
- Ability to manage and prioritise research projects effectively.
- Excellent written and verbal communication skills.
Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South‐East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
Benefits
- A fantastic pension
- Life assurance
- Great holidays
- An award‐winning flexible benefits package.
- Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
Senior Research Executive in London employer: Blue Octopus Recruitment Limited
Contact Detail:
Blue Octopus Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Research Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your research expertise and how you can contribute to customer insights at Hyde.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Hyde and contributing to our mission of providing affordable homes.
We think you need these skills to ace Senior Research Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Research Executive role. Highlight your experience in customer research and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples of how you've used data analysis tools and statistical methods in your previous roles. This will help us see your expertise in action.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about customer research and how you can contribute to Hyde's mission. Keep it engaging and personal, so we get a sense of who you are.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Blue Octopus Recruitment Limited
✨Know Your Research
Before the interview, dive deep into Hyde's customer research initiatives. Familiarise yourself with their recent projects and how they gather insights. This will not only show your genuine interest but also help you discuss how your experience aligns with their goals.
✨Showcase Your Data Skills
Be ready to talk about your proficiency in data analysis tools and statistical techniques. Prepare examples of how you've used these skills in past roles to solve problems or support decisions. Highlighting specific projects can really make you stand out.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage and prioritise research projects. Think of scenarios where you've successfully led a project or handled conflicting priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Communication Skills
Since excellent written and verbal communication is key for this role, prepare to demonstrate your ability to convey complex information clearly. Bring along samples of reports or presentations you've created, and be ready to discuss how you engage with stakeholders.
