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- Tasks: Lead the management of customer complaints and drive high satisfaction levels.
- Company: Join GCH, a supportive team that values people first.
- Benefits: Work from home, flexible hours, and career growth opportunities.
- Why this job: Make a real difference in customer experiences and service improvement.
- Qualifications: Experience in handling complaints and excellent organisational skills required.
- Other info: Dynamic role with a focus on continuous improvement and stakeholder engagement.
The predicted salary is between 28800 - 43200 £ per year.
Permanent, Full Time (37 hours per week) Working from Home with occasional visits to the office. Job share applications will be considered.
Looking for a fresh challenge? At GCH you’ll be part of a friendly, supportive team that puts people first — whether that’s the customers we serve or the colleagues we work alongside. If you want to build a career you can be proud of, with an organisation that values your work each day, GCH is the place to be.
We’re now seeking a proactive Customer Satisfaction Officer to lead the management and coordination of informal and formal complaints, ensuring they are handled in line with company policy and the Housing Ombudsman’s Complaint Handling Code, while driving high levels of customer satisfaction. In this role, you’ll ensure our customers receive a fair, timely, and high-quality response when raising complaints or concerns and you’ll provide proactive administrative support to Customer Committees and the Board, including minute taking, while helping to drive continuous service improvement and high levels of tenant satisfaction.
You’ll take account of EDI policies, vulnerabilities, and compliance with the Housing Ombudsman’s guidance and investigate feedback from customer surveys, identify learning opportunities, and ensure improvements are implemented and shared across the organisation.
So, if you are a self‑starter, have excellent planning and organisational skills and have knowledge of corporate governance work or social housing regulation and compliance, or a similar regulated environment, we’d like to hear from you!
We’d like you to have…
- Proven experience of delivering high quality work within tight deadlines.
- Proven ability to produce clear, professional minutes and manage sensitive information.
- Evidence of effective stakeholder management across all levels of an organisation.
- Experience of co‑ordinating or supporting customer complaints and/or ISO quality management systems would be advantageous.
- Excellent IT skills; able to use Microsoft Word, Excel, PowerPoint, and Teams.
- Strong numeracy skills and comfortable analysing information.
Closing Date: 9th February 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Customer Satisfaction Officer in Gloucester employer: Blue Octopus Recruitment Limited
Contact Detail:
Blue Octopus Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Officer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GCH on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer satisfaction and complaints management. We recommend using the STAR method to structure your answers — it helps you showcase your experience effectively!
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond to ensure customer satisfaction. This will demonstrate that you truly align with GCH's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at GCH.
We think you need these skills to ace Customer Satisfaction Officer in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Satisfaction Officer. We want to see how you can bring value to our team at GCH!
Showcase Your Experience: Don’t hold back on sharing your past experiences, especially those related to handling complaints or working in regulated environments. We love seeing real examples of how you've made a difference in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use professional language but let your personality shine through. We appreciate straightforward communication that gets to the heart of the matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at GCH!
How to prepare for a job interview at Blue Octopus Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand GCH's values and mission. Familiarise yourself with their approach to customer satisfaction and complaint handling. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Skills
Prepare specific examples that highlight your planning, organisational skills, and experience in managing complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see how you can contribute to their team.
✨Be Proactive
Demonstrate your proactive nature by discussing how you've previously identified areas for improvement in customer service or complaint processes. Share any initiatives you've taken to enhance customer satisfaction, as this aligns perfectly with the role’s focus on continuous service improvement.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about their current challenges in customer satisfaction or how they measure success in this role. Engaging with the interviewer shows your enthusiasm and helps you assess if GCH is the right fit for you.
