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- Tasks: Manage customer complaints and drive service improvements in a dynamic housing environment.
- Company: A leading housing service provider in Gloucester with a focus on customer satisfaction.
- Benefits: Permanent, full-time role with hybrid working options and a supportive team culture.
- Why this job: Make a real difference in customer experiences while developing your skills in a rewarding role.
- Qualifications: Experience in high-quality work delivery and strong organisational skills are essential.
- Other info: Join a proactive team dedicated to enhancing customer satisfaction and compliance.
The predicted salary is between 28800 - 43200 £ per year.
A housing service provider in Gloucester is seeking a proactive Customer Satisfaction Officer. In this role, you will manage complaints and ensure compliance with regulations, while supporting customer committees and driving service improvement.
Ideal candidates should have high-quality work delivery experience, excellent organizational skills, and a strong understanding of stakeholder management.
The position offers a permanent, full-time role working from home with occasional office visits.
Customer Experience & Complaints Lead (Hybrid) in Gloucester employer: Blue Octopus Recruitment Limited
Contact Detail:
Blue Octopus Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Complaints Lead (Hybrid) in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the housing service sector, especially those who work in customer experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and stakeholder engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills by creating a portfolio of your past work. Include examples of how you've improved customer satisfaction or handled complaints effectively. This will set you apart from other candidates!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we review applications!
We think you need these skills to ace Customer Experience & Complaints Lead (Hybrid) in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience & Complaints Lead role. Highlight your experience in managing complaints and driving service improvement, as this will show us you’re the right fit for the job.
Showcase Your Organisational Skills: We want to see how you handle multiple tasks and keep everything on track. Use specific examples from your past work to demonstrate your excellent organisational skills, especially in a customer-focused environment.
Highlight Stakeholder Management Experience: Since this role involves working with various stakeholders, make sure to mention any relevant experience you have. We love seeing how you’ve successfully managed relationships and communicated effectively in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Blue Octopus Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the housing service provider's mission and values. Familiarise yourself with their approach to customer satisfaction and complaints management. This will help you demonstrate your genuine interest in the role and how your experience aligns with their goals.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills and how you've successfully managed complaints in the past. Think of specific situations where you improved processes or resolved issues effectively. This will show them you can handle the responsibilities of the role.
✨Engage with Stakeholders
Since stakeholder management is key for this position, be ready to discuss your experience working with different stakeholders. Share how you’ve built relationships and communicated effectively to drive service improvements. This will illustrate your ability to collaborate and lead in a customer-focused environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to customer satisfaction and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
