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- Tasks: Be the friendly face of our team, solving problems and supporting customers with new software.
- Company: Join a forward-thinking tech company that values innovation and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal development.
- Why this job: Make a real impact on customer experience in a dynamic, tech-driven environment.
- Qualifications: Experience in customer or technical support, strong communication skills, and a people-first mindset.
- Other info: Enjoy variety in your day and grow your career with a supportive team.
The predicted salary is between 27000 - 29000 £ per year.
Are you the go to person when it comes to problem solving? Are you a tech savvy, customer service professional or administrator who loves staying organised and making sure customers walk away smiling?
We re recruiting a Front Desk Product Support Analyst a quick-thinking multitasker to be the friendly first face of our Product Consultant team. If you love learning new software, enjoy variety in your day, and want to be at the heart of an innovative, tech-driven environment, this could be your next big move.
In this role, you ll be the first point of contact for our customers making sure every interaction runs smoothly and leaves a positive impression. You ll follow up with users after system rollouts to ensure they feel supported, confident, and satisfied. Working closely with our Scientific Product Consultants, you ll help bring new systems to life from preparing documentation and coordinating logistics to providing hands-on support during rollouts.
You ll be responsible for configuring software, setting up user accounts, managing permissions, and fine-tuning workflows. When issues pop up, you ll log and triage them quickly, troubleshoot where you can, and escalate anything complex to our specialist teams. You ll also manage our e-learning platform, track user progress, support virtual training sessions, and even lend a hand with product demos, proposals, and capturing customer requirements during the pre-sales process.
We are looking for experience in a customer support, technical support, or software-focused admin role. You ll be confident picking up new tech quickly, with strong communication skills and a people-first mindset. You should be highly organised, detail-oriented, and comfortable managing several tasks at once. This role suits someone who enjoys working independently but also values being part of a collaborative, remote team. Fluency in English is essential, and extra languages are a bonus.
Join us and you ll be part of a forward-thinking team where no two days are the same. You ll build relationships, make a real impact on customer experience, and grow your career in a supportive and innovative environment.
The role is hybrid with two days in the office and 3 from home. Remuneration is £27k-£29k plus the opportunity to develop personally in a rapidly growing business with a global customer base.
If this sounds like you, apply now via the link and we will be in touch.
Good Luck
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Front Desk Support Analyst employer: Blue Oak Recruitment
Contact Detail:
Blue Oak Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and tech troubleshooting. We recommend role-playing with a friend to get comfortable with your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech-savviness! During the interview, mention specific software you’ve used and how you’ve helped customers in the past. This will demonstrate that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows you’re genuinely interested in the role. Remember, we’re rooting for you!
We think you need these skills to ace Front Desk Support Analyst
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight specific examples where you've tackled challenges head-on. We want to see how you approach problem-solving, especially in tech or customer service scenarios.
Be Tech-Savvy: Mention any software or tools you're familiar with that relate to the role. We love candidates who can pick up new tech quickly, so don’t be shy about showcasing your tech skills!
Keep It Organised: Make sure your application is well-structured and easy to read. A tidy application reflects your organisational skills, which are key for this role. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Blue Oak Recruitment
✨Know Your Tech
Brush up on the software and tools mentioned in the job description. Being tech-savvy is key for a Front Desk Support Analyst, so be ready to discuss your experience with similar systems and how you’ve tackled tech challenges in the past.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you turned a negative experience into a positive one, as this will show your people-first mindset.
✨Organisational Skills Matter
Since the role requires multitasking and managing several tasks at once, come prepared to discuss how you stay organised. Share your strategies for prioritising tasks and keeping track of user progress or issues.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the team dynamics, the types of software you'll be working with, or how success is measured in the role. It shows your genuine interest in the position and the company.