At a Glance
- Tasks: Lead the front-of-house team and create unforgettable guest experiences.
- Company: Join Blue Note, a celebrated live music venue opening in Covent Garden.
- Benefits: Competitive salary, staff discounts, pension scheme, and 28 days paid leave.
- Other info: Great career progression opportunities in a vibrant environment.
- Why this job: Be part of an exciting new venue and shape its service culture.
- Qualifications: Experience in hospitality management and a passion for guest service.
The predicted salary is between 50000 - 55000 £ per year.
Assistant Manager - Covent Garden, London - New Opening!
Join the Opening Team at Blue Note London
Blue Note, one of the world's most celebrated live music venues, is opening its first London home in Covent Garden.
We're looking for an exceptional hospitality leader to join our opening management team.
As an Assistant Manager, you'll play a pivotal role in shaping the guest experience, leading the front-of-house team and helping establish the service culture of one of London's most exciting new hospitality destinations.
About the Role
As an Assistant Manager, you will be responsible for leading the front-of-house operation during service, ensuring every guest receives exceptional hospitality from arrival to departure.
Working closely with the General Manager, Bar Supervisor, Kitchen and Box Office teams, you'll oversee daily service, inspire your team and ensure the venue consistently delivers the highest standards of hospitality.
You'll lead by example on the floor, creating a positive team culture while ensuring every guest enjoys an unforgettable Blue Note experience.
Key Responsibilities
- Lead, motivate and develop the front-of-house team during daily service.
- Deliver exceptional guest experiences by maintaining the highest standards of hospitality.
- Conduct daily pre-service briefings, ensuring the team is fully informed on menus, performances, VIP bookings and operational updates.
- Oversee smooth opening, service and closing procedures.
- Monitor service standards throughout the venue, ensuring consistency across all guest touchpoints.
- Support efficient labour deployment and floor planning throughout service.
- Handle guest feedback and complaints professionally, resolving issues quickly and effectively.
- Build relationships with regular guests, VIPs, artists and industry partners.
- Ensure restaurant sections are appropriately staffed and supported during busy periods.
- Work collaboratively with the kitchen, bar, box office and production teams to ensure seamless service.
- Monitor cleanliness, presentation and maintenance standards throughout guest-facing areas.
- Ensure compliance with licensing, food safety and health & safety legislation.
- Support recruitment, onboarding and training of new team members.
- Coach and develop team members through regular feedback and performance management.
- Assist with rotas, holiday planning and labour management.
- Support private events, corporate bookings and special performances.
- Maintain accurate cash handling and POS procedures.
- Promote a positive, respectful and inclusive workplace culture.
Skills & Experience
We're looking for an experienced hospitality professional with a passion for exceptional guest service and team leadership.
You'll have
- Previous experience as a Floor Manager, Assistant Manager or Restaurant Manager within a premium hospitality venue.
- Outstanding leadership and communication skills.
- A passion for delivering world-class guest experiences.
- Experience managing high-volume restaurant or bar operations.
- Excell
- Confidence managing multiple priorities under pressure.
- Experience coaching and developing hospitality teams.
- Strong commercial awareness and attention to detail.
- Flexibility to work evenings, weekends and bank holidays.
- The legal right to work in the UK.
- Salary & Benefits
- Salary: £50,000–£55,000 per annum + tronc (depending on experience).
Benefits
- Blue Note London staff discount.
- Company pension scheme.
- 28 days paid annual leave inclusive of bank holidays.
- Ongoing training and professional development.
- Career progression opportunities.
- Opportunity to join the opening team at one of London's most exciting hospitality venues.
Assistant Manager - Covent Garden, London - New Opening! employer: Blue Note London
Blue Note London is an exceptional employer, offering a vibrant work culture in the heart of Covent Garden, where music and hospitality converge. As part of the opening team, you'll enjoy opportunities for personal growth and development while being at the forefront of creating memorable experiences for guests. With a focus on teamwork and professionalism, Blue Note fosters an environment that values each employee's contribution to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Covent Garden, London - New Opening!
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Blue Note London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Blue Note London
Don't be shy about reaching out to Blue Note London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Covent Garden, London - New Opening!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Blue Note London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Blue Note London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
