As a Ticket Taker / Door Host, you will be responsible for welcoming guests, checking tickets, managing admissions and ensuring a smooth arrival experience throughout every service and performance. Working closely with the Box Office, Floor Management and Security teams, you'll ensure guests are greeted warmly, queues are managed efficiently and all admissions are handled professionally. You'll become an ambassador for Blue Note London, creating an atmosphere that reflects the quality and prestige of the venue from the very first interaction.
- Welcome every guest warmly, professionally and enthusiastically upon arrival.
- Scan and validate tickets using Ticketmaster and other ticketing systems.
- Assist guests with ticket enquiries and direct them to the Box Office where appropriate.
- Manage guest flow into the venue, ensuring admissions remain organised and efficient.
- Check identification where required and ensure compliance with licensing regulations.
- Monitor venue capacity and communicate effectively with management throughout service.
- Assist with VIP arrivals, guest lists, artist guests and special event admissions.
- Provide accurate information regarding seating, performance times, venue facilities and accessibility.
- Coordinate closely with the Security, Floor Management and Box Office teams to ensure seamless operations.
- Respond professionally to guest concerns or ticketing issues, escalating where appropriate.
- Maintain a calm and welcoming presence during busy arrival periods.
- Ensure entrance areas remain clean, organised and presentable throughout service.
- Assist with queue management during peak periods.
- Maintain a thorough understanding of daily events, performances and venue operations.
- Represent the Blue Note brand with professionalism, warmth and exceptional customer service at all times. We're looking for individuals who genuinely enjoy interacting with people and thrive in fast-paced guest-facing environments. Previous experience in hospitality, customer service, events or venue operations is preferred.
- Excellent communication and interpersonal skills.
- A confident, welcoming and professional manner.
- Strong organisational skills and attention to detail.
- The ability to remain calm under pressure while managing large volumes of guests.
- A proactive approach to problem solving.
- High standards of personal presentation.
- Flexibility to work evenings, weekends and bank holidays.
- The legal right to work in the UK. Join the Opening Team at Blue Note London
Blue Note, one of the world's most celebrated live music venues, is opening its first London home in Covent Garden. As one of the first people every guest encounters, you'll play a vital role in creating an exceptional first impression. We're looking for confident, personable and highly organised individuals who thrive in a guest-facing environment and understand that outstanding hospitality begins the moment someone arrives at the door.
You'll also receive:
- Salary: £14.00 per hour + tronc
- Blue Note London staff discount.
- Company pension scheme.
- 28 days paid annual leave inclusive of bank holidays (pro rata).
- Ongoing training and professional development.
- Career progression opportunities.
- Opportunity to join the opening team at one of London's most exciting live music venues.
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Ticket Taker / Door Host - Covent Garden, London - New Opening! in City of Westminster employer: Blue Note London
Blue Note London is an exceptional employer, offering a vibrant work culture in the heart of Covent Garden, where music and hospitality converge. As part of the opening team, you'll enjoy opportunities for personal growth and development while being at the forefront of creating memorable experiences for guests. With a focus on teamwork and professionalism, Blue Note fosters an environment that values each employee's contribution to delivering outstanding service.
