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For Companies At a Glance
- Tasks: Provide world-class customer service and manage accounts across the globe.
- Company: Join Ramsden International, a leading British Grocery Export Business.
- Benefits: Enjoy hybrid working, competitive salary, and great perks like health cashback and discount cards.
- Other info: Great career progression opportunities in a supportive team.
- Why this job: Make a real impact by helping customers and driving sales in a dynamic environment.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Ramsden International are an award-winning British Grocery Export Business, proud to supply 24,000+ products to more than 650 customers in 133 countries worldwide.
HYBRID WORKING POLICY (39 hours per week)
- Monday and Friday working from home.
- Tuesday, Wednesday & Thursday working from the Head Office in Grimsby.
JOB PURPOSE
Working with a team of Export Account Advisors, managing a number of accounts within various countries Worldwide. You will be responsible for day-to-day communication with your customers ensuring they experience world class customer service. You will manage your own workload and ensure that customer deadlines are met, and revenue targets achieved. You will need to have excellent written and verbal communication skills.
KEY RESPONSIBILITIES
- Providing world class customer service to all our customers.
- Receive, quote and process customer orders through to invoice in accordance with territory requirements and provide aftercare for all our orders.
- Communicate with internal stakeholders for commercial, data and financial queries.
- Monitoring availability of orders, highlighting any shortages of concern to drive best possible availability.
- Monitoring sales, upselling and avoiding lost/lapsed customers on all your accounts.
- Act as a helpdesk function supporting customers with any queries including IT queries relating to our ordering system.
- Promoting customer self-service through Ramsden Internationals E-Commerce platform.
- Co-ordinate a number of key suppliers to ensure goods arrive with our customers in a timely and cost-effective manner.
- Ensure all paperwork is completed to allow for smooth goods entrance into territory.
- Stay up to date with relevant legislative changes within your territory and flag any potential issues with the relevant parties.
- Sharing of category focus, new product development and promotional information.
- Complaint handling for your own customers.
- Small claim approvals.
SKILLS AND EXPERIENCE
- Previous experience within a sales and/or customer service environment.
- Exceptional communication skills both verbal and written.
- Organised and able to prioritise own workload.
- IT literate with sound understanding of Microsoft packages.
- Ability to manage your own time and strong ability to think outside the box to solve problems as and when they arise.
- Strong attention to detail.
PERSONAL SPECIFICATION
The ideal candidate will thrive in a busy environment where they love to make a difference and put customer at the heart of everything they do. A person that can work on their own and can manage their own workload but are willing to ask for support if required. The right person will be able to juggle multiple tasks at the same time and be motivated by targets.
WHAT'S ON OFFER?
- Highly competitive base salary.
- Hybrid working policy.
- 5% employer matched pension.
- Discretionary holiday buy in scheme.
- Discount cards.
- Health cashback plan.
- Life assurance.
- Career progression opportunities.
Export Account Advisor (Customer Service) in Grimsby employer: Blue Moon Recruitment
Contact Detail:
Blue Moon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Account Advisor (Customer Service) in Grimsby
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ramsden International on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and sales. We should also think of examples from our past experiences that showcase our communication skills and problem-solving abilities.
✨Tip Number 3
Show off our enthusiasm for the role! During the interview, let them know how excited we are about providing world-class customer service and how we can contribute to their success.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show that we’re genuinely interested in the position. Plus, it’s a great chance to reiterate why we’d be a perfect fit!
We think you need these skills to ace Export Account Advisor (Customer Service) in Grimsby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Export Account Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since exceptional written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your personality while maintaining professionalism. We love a good chat, so let your writing shine!
Demonstrate Your Organisational Skills: In your application, give examples of how you've managed your workload effectively in the past. Whether it’s juggling multiple tasks or meeting tight deadlines, we want to know how you keep everything on track. Show us you can handle the busy environment at Ramsden International!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Blue Moon Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Ramsden International is all about providing world-class service, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Show Off Your Communication Skills
Since this role requires exceptional verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully handled customer queries or complaints.
✨Get Familiar with the Company
Do some homework on Ramsden International and their product range. Understanding their business model and the markets they operate in will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of specific examples where you successfully juggled multiple responsibilities, as this will resonate well with the busy environment they mentioned.