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- Tasks: Manage client accounts and deliver impactful communication projects in health and care sectors.
- Company: Join a dynamic team at Blue Lozenge, focused on meaningful engagement.
- Benefits: Flexible working hours, hybrid model, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities to work on diverse campaigns.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in communication or public relations, with strong project management skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid, incorporating regular client travel required (within UK) and working in Bromley 3 days a week.
Hours: Full-time and part-time available.
As an Account Manager, you will play a key role in delivering high-quality communication and engagement projects for clients, with a particular focus on the health and care sectors. You will manage day-to-day client relationships and lead on the delivery of campaigns and projects that drive real impact. Acting as a trusted consultant, you’ll work collaboratively across teams to develop and implement effective communication strategies, build strong relationships, and deliver work on time, on budget, and to quality standards. With a passion for meaningful engagement, you’ll support and contribute to the development of Blue Lozenge’s growing portfolio, working in alignment with our values and the Blue Lozenge Infinity Model.
Key responsibilities:
- Manage the day-to-day running of client accounts, ensuring the delivery of a responsive, reliable, and high-quality service to drive client satisfaction and retention.
- Act as a key point of contact for clients, building positive relationships and gaining a deep understanding of their goals and challenges.
- Support the Account Director(s) in developing client strategy.
- Lead client meetings and presentations, maintaining clear and proactive communication throughout project delivery.
- Proactively identify and escalate client issues or risks to the Account Director(s), recommending appropriate solutions to maintain confidence and trust.
- Lead on the planning and execution of communication and engagement projects from brief to evaluation and oversee project timelines, budgets, and deliverables, ensuring efficiency and quality.
- Develop strategic campaign plans and messaging frameworks that meet client objectives and resonate with target audiences.
- Create compelling content, including reports, presentations, case studies, web copy, and social media content.
- Coordinate internal and external teams (including creatives, associates, and suppliers) to deliver integrated campaigns.
- Identify and develop new opportunities with existing clients, helping to grow account value.
- Support the development of proposals and new business pitches by contributing ideas, insights, and written content.
- Undertake market research and horizon scanning to inform client strategy and keep teams informed of developments across the health and care sector.
- Maintain a commercial awareness of project scopes, budgets, and client needs.
- Support junior colleagues where appropriate and contribute to internal team initiatives.
Skills and experience:
- Project management and effective organisational skills, with attention to detail, and the ability to manage multiple priorities.
- Proven experience in a communication, public relations, or engagement role, ideally within the technology, health or social care sector, with experience delivering campaigns and communication programmes.
- Excellent written and verbal communication skills, with the ability to adapt content for different audiences.
- A creative, inquisitive, and solutions-focused mindset.
- Experience developing content across multiple platforms, including social media, email, web, and print.
- Experience working collaboratively with clients and internal teams.
- Proficiency in Microsoft Office; familiarity with tools such as Canva or Miro is a plus.
This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and we would aim to reach an agreement to the changes.
Account Manager employer: Blue Lozenge
Contact Detail:
Blue Lozenge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and care sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its projects thoroughly. Think about how your skills can help them achieve their goals, especially in communication and engagement. Practice common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your creativity! When you get the chance, share examples of your past work, like campaigns or content you've developed. This will demonstrate your ability to deliver high-quality results and engage effectively with clients.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are passionate about making an impact in the health and care sectors. It shows initiative and helps us get to know you better!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in communication and engagement, especially within the health and care sectors, to show us you’re the perfect fit!
Showcase Your Skills: Don’t forget to emphasise your project management and organisational skills. We want to see how you’ve successfully managed multiple priorities and delivered high-quality work on time and within budget.
Be Creative with Content: Since this role involves creating compelling content, share examples of your previous work. Whether it’s reports, presentations, or social media posts, let us see your creativity and adaptability in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Blue Lozenge
✨Know Your Clients
Before the interview, research the company’s clients and their specific needs in the health and care sectors. Understanding their goals and challenges will help you demonstrate how you can build strong relationships and deliver tailored communication strategies.
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience in detail. Highlight specific campaigns you've led, focusing on how you managed timelines, budgets, and deliverables. Use examples that showcase your attention to detail and ability to juggle multiple priorities.
✨Communicate Clearly and Confidently
Since excellent communication is key for an Account Manager, practice articulating your thoughts clearly. Prepare to present a mock campaign or strategy during the interview, as this will allow you to demonstrate your verbal skills and creativity in real-time.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current projects and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to their success. It also gives you a chance to assess if the company aligns with your values.