At a Glance
- Tasks: Lead impactful research to understand our members and improve their experiences.
- Company: Join Blue Light Card, dedicated to making heroes happy.
- Benefits: Enjoy hybrid working, generous leave, and exclusive discounts.
- Other info: Collaborative culture with great career growth and fun office perks.
- Why this job: Make a real difference by shaping decisions that impact millions.
- Qualifications: Experience in UX and market research with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
At Blue Light Card, we exist to make heroes happy, and that starts with truly understanding them. As a Senior Mixed Methods Researcher, you’ll play a key role in helping us do just that. Working within our growing research function, you’ll combine UX research and market insight to uncover what really matters to our members - from how they behave, to what they value, to where we can do better. You’ll partner closely with teams across Product, Design, Marketing and Data, helping shape decisions that impact millions of people who keep the country running. This is a role for someone who loves digging into complex questions, connecting the dots and turning insight into action. You’ll also help evolve how research works at Blue Light Card, raising the bar for how we generate and use insight across the business.
What You’ll Do
- Own research within key product and strategic areas, designing and delivering studies that answer meaningful business questions.
- Use a mix of qualitative and quantitative methods to build a deep understanding of member behaviour, needs and motivations.
- Choose the right research approach for each challenge, from interviews and usability testing to surveys, segmentation and market analysis.
- Turn complex findings into clear, actionable insights that influence product, marketing and commercial decisions.
- Bring insight to life through compelling storytelling that resonates with different audiences across the business.
- Work closely with cross-functional teams to ensure research informs priorities, roadmaps and member experiences.
- Share knowledge, frameworks and best practice to help teams use research more effectively.
- Contribute to growing and strengthening the research practice across Blue Light Card.
What You’ll Bring
- Strong experience across both UX research and broader market or behavioural research.
- Confidence designing and running research studies independently using a range of methods.
- Ability to synthesise complex data into clear, practical insights that drive action.
- Experience working closely with product teams and influencing decisions through evidence.
- Strong communication and storytelling skills, with the ability to engage different audiences.
- Curiosity and confidence to tackle complex, ambiguous problem spaces.
- A collaborative mindset and enthusiasm for improving how research is used across teams.
- A genuine interest in understanding people and improving experiences for our members.
Our Culture
Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.
What We Offer
- Hybrid working and flexible hours.
- Free parking and EV charging onsite at HQ.
- 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days.
- A company bonus scheme.
- Your own Blue Light Card and exclusive access to thousands of discounts.
- Generous funded BUPA medical insurance covering pre-existing conditions.
- Group auto-enrolment pension plan.
- Enhanced parental leave and absence leave.
- Healthcare cashback plan.
- Employee assistance programme (including mental health support) and mental health first aiders.
- Great social events e.g., festive party, summer party, team socials, sports matches.
- Regular company-wide recognition events e.g., monthly Light’s Up and annual Shine awards.
- Relaxed dress code and modern office space (games area, chill-out areas, bookclub, free drinks/snacks).
- Onsite gym at HQ (including access to free HIIT & stretch classes).
- Strong learning and development culture and personal growth fund.
Senior Mixed Methods Researcher employer: Blue Light Card
At Blue Light Card, we are dedicated to making heroes happy by truly understanding their needs and experiences. As a Senior Mixed Methods Researcher, you will thrive in a collaborative and innovative environment that values diverse perspectives and promotes personal growth. With benefits like hybrid working, generous leave policies, and a strong focus on employee well-being, our culture encourages you to make a meaningful impact while enjoying a supportive workplace in either our Leicestershire or London office.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Mixed Methods Researcher
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Blue Light Card on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by diving deep into their mission. Understand how your skills as a Senior Mixed Methods Researcher can help make heroes happy. Tailor your examples to show how you can contribute to their goals.
✨Tip Number 3
Show off your storytelling skills! When discussing your past research, focus on how your insights led to real changes. We want to see how you can turn complex data into compelling narratives that resonate with different teams.
✨Tip Number 4
Don’t forget to ask questions during the interview! Inquire about their research practices and how they collaborate across teams. This shows your genuine interest in improving member experiences and helps us gauge if it’s the right fit for you.
We think you need these skills to ace Senior Mixed Methods Researcher
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Mixed Methods Researcher role. Highlight your experience in UX research and market insights, and show us how you can connect the dots between member behaviour and business needs.
Showcase Your Storytelling Skills:We love compelling narratives! When you describe your past research projects, focus on how you turned complex findings into actionable insights. This will demonstrate your ability to engage different audiences and influence decisions.
Be Clear About Your Methods:In your application, be specific about the qualitative and quantitative methods you've used. We want to see your confidence in designing and running studies independently, so don’t hold back on sharing your approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make heroes happy!
How to prepare for a job interview at Blue Light Card
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you've applied these techniques in past projects, especially in UX research and market analysis. This will show that you can tailor your approach to the specific challenges at Blue Light Card.
✨Showcase Your Storytelling Skills
Prepare to share examples of how you've turned complex data into clear, actionable insights. Use storytelling to illustrate your findings and how they influenced decisions. This is crucial for engaging different audiences within the company and demonstrating your communication prowess.
✨Demonstrate Collaboration
Highlight your experience working with cross-functional teams. Be ready to discuss how you’ve partnered with product, design, and marketing teams to ensure research informs priorities. This will show that you understand the importance of collaboration in driving impactful results.
✨Emphasise Your Curiosity
Express your genuine interest in understanding people and improving their experiences. Prepare to discuss how your curiosity has led you to tackle complex problems in the past. This aligns perfectly with Blue Light Card's mission to make heroes happy and will resonate well with the interviewers.
