At a Glance
- Tasks: Lead impactful research to understand our members and improve their experiences.
- Company: Join Blue Light Card, dedicated to making heroes happy through innovative insights.
- Benefits: Enjoy hybrid working, generous leave, discounts, and a supportive work culture.
- Other info: Collaborative environment with opportunities for personal growth and development.
- Why this job: Make a real difference by shaping decisions that impact millions of everyday heroes.
- Qualifications: Strong UX and market research experience with excellent communication skills.
The predicted salary is between 40000 - 50000 € per year.
At Blue Light Card, we exist to make heroes happy, and that starts with truly understanding them. As a Senior Mixed Methods Researcher, you’ll play a key role in helping us do just that. Working within our growing research function, you’ll combine UX research and market insight to uncover what really matters to our members - from how they behave, to what they value, to where we can do better.
You’ll partner closely with teams across Product, Design, Marketing and Data, helping shape decisions that impact millions of people who keep the country running. This is a role for someone who loves digging into complex questions, connecting the dots and turning insight into action. You’ll also help evolve how research works at Blue Light Card, raising the bar for how we generate and use insight across the business.
What You’ll Do
- Own research within key product and strategic areas, designing and delivering studies that answer meaningful business questions.
- Use a mix of qualitative and quantitative methods to build a deep understanding of member behaviour, needs and motivations.
- Choose the right research approach for each challenge, from interviews and usability testing to surveys, segmentation and market analysis.
- Turn complex findings into clear, actionable insights that influence product, marketing and commercial decisions.
- Bring insight to life through compelling storytelling that resonates with different audiences across the business.
- Work closely with cross-functional teams to ensure research informs priorities, roadmaps and member experiences.
- Share knowledge, frameworks and best practice to help teams use research more effectively.
- Contribute to growing and strengthening the research practice across Blue Light Card.
What You’ll Bring
- Strong experience across both UX research and broader market or behavioural research.
- Confidence designing and running research studies independently using a range of methods.
- Ability to synthesise complex data into clear, practical insights that drive action.
- Experience working closely with product teams and influencing decisions through evidence.
- Strong communication and storytelling skills, with the ability to engage different audiences.
- Curiosity and confidence to tackle complex, ambiguous problem spaces.
- A collaborative mindset and enthusiasm for improving how research is used across teams.
- A genuine interest in understanding people and improving experiences for our members.
Our Culture
Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.
We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.
We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.
What We Offer
- Hybrid working and flexible hours.
- Free parking and EV charging onsite at HQ.
- 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days.
- A company bonus scheme.
- Your own Blue Light Card and exclusive access to thousands of discounts.
- Generous funded BUPA medical insurance covering pre-existing conditions.
- Group auto-enrolment pension plan.
- Enhanced parental leave and absence leave.
- Healthcare cashback plan.
- Employee assistance programme (including mental health support) and mental health first aiders.
- Great social events e.g., festive party, summer party, team socials, sports matches.
- Regular company-wide recognition events e.g., monthly Light’s Up and annual Shine awards.
- Relaxed dress code and modern office space (games area, chill-out areas, bookclub, free drinks/snacks).
- Onsite gym at HQ (including access to free HIIT & stretch classes).
- Strong learning and development culture and personal growth fund.
Senior Mixed Methods Researcher in London employer: Blue Light Card
At Blue Light Card, we are dedicated to making heroes happy by understanding their needs and experiences. As a Senior Mixed Methods Researcher, you will thrive in a collaborative and inclusive environment that values diverse perspectives, offering hybrid working options, generous leave policies, and a strong focus on personal growth. With access to a vibrant office culture, comprehensive benefits, and opportunities to influence meaningful change, Blue Light Card is an exceptional employer for those seeking impactful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Mixed Methods Researcher in London
✨Tip Number 1
Get to know Blue Light Card inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making heroes happy.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Think about how to present your research experiences in a way that highlights your impact and aligns with what Blue Light Card is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Mixed Methods Researcher in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Mixed Methods Researcher role. Highlight your experience in UX research and market insight, and show us how your skills align with what we’re looking for.
Showcase Your Storytelling Skills:We love a good story! When you describe your past research projects, focus on how you turned complex findings into actionable insights. This will demonstrate your ability to engage different audiences, which is key for this role.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Blue Light Card
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss specific studies you've designed and how you chose the right approach for each challenge. This will show your depth of knowledge and ability to tackle complex questions.
✨Showcase Your Storytelling Skills
Prepare to share examples of how you've turned complex findings into clear, actionable insights. Think about how you can present these insights in a compelling way that resonates with different audiences. This is crucial for influencing product and marketing decisions.
✨Demonstrate Collaboration
Highlight your experience working closely with cross-functional teams. Be prepared to discuss how you’ve influenced decisions through evidence and how you’ve helped teams use research more effectively. This will show that you’re not just a researcher but a team player.
✨Emphasise Your Curiosity
Express your genuine interest in understanding people and improving their experiences. Share examples of how your curiosity has led you to dig deeper into member behaviour and needs. This aligns perfectly with Blue Light Card’s mission to make heroes happy.
