IT Systems Engineer in London

We're looking for an IT Systems Engineer to join our IT Operations team. This is a hands-on role where you'll support the day-to-day running of our IT environment while also contributing to projects that improve how we work. You'll play an important part in ensuring our systems are reliable, secure, and optimised, while helping us explore opportunities in automation, AI, and modern cloud technologies.

Working closely with colleagues across London and our Head Office in Cossington, you'll provide in-person and remote support and collaborate on initiatives that enhance our IT services and colleague experience.

What You'll Do

• Build positive working relationships with colleagues at all levels, acting as the sole trusted point of contact for IT support in the London office.
• Provide supportive, high-quality deskside and remote assistance, including for senior stakeholders and leadership teams.
• Manage and maintain IT systems, network infrastructure, and Windows/macOS environments across the organisation.
• Administer and optimise Microsoft 365 and Entra ID/Azure AD, including user provisioning and licence management.
• Troubleshoot and resolve incidents and service requests, ensuring a positive end-user experience.
• Support and enhance endpoint security, system performance, and compliance standards.
• Contribute to IT projects such as system upgrades, migrations, and SaaS integrations.
• Identify and deliver improvements through automation and AI, including building or supporting workflows using tools such as N8N.

What You'll Bring

• Extensive experience as an IT Systems Engineer who is confident engaging with and supporting stakeholders at all levels, including senior leadership.
• Experience in automation and emerging technologies, including AI and workflow tools such as N8N.
• Experience working with Microsoft 365 and Entra ID/Azure AD environments.
• Confidence supporting both Windows and macOS devices in a business setting.
• Understanding of networking fundamentals (e.g. DNS, DHCP, VPNs, Wi-Fi).
• A thoughtful and proactive approach to troubleshooting and problem solving.
• Experience using scripting (e.g. PowerShell) to automate tasks and improve efficiency.
• Familiarity with device management, asset tracking, and service desk tools (e.g. Jira).

Our Culture

Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working.

Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role.

What We Offer

• Hybrid working and flexible hours.
• EV charging and free parking onsite at HQ.
• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days.
• A company bonus scheme.
• Your own Blue Light Card and exclusive access to thousands of discounts.
• Generous funded BUPA medical insurance covering pre-existing conditions.
• Auto-enrolment pension scheme via salary sacrifice, with employer NI savings reinvested into pensions.
• Enhanced parental leave and absence leave.
• Healthcare cashback plan.
• Employee assistance programme (including mental health support) and mental health first aiders.
• Great social events e.g., festive party, summer party, team socials, sports matches.
• Regular company-wide recognition events e.g. monthly Light's Up and annual Shine awards.
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks).
• Onsite gym at HQ (including access to free HIIT & stretch classes).
• Strong learning and development culture and personal growth fund.