Blue Light Card is seeking a CX Manager to own complex member issues, drive data-informed improvements and implement practical fixes that reduce repeat contacts. You will work across Product, Engineering, Partnerships and Marketing to tackle systemic friction while using tools like Zendesk and internal dashboards.
Hybrid work is available, with a focus on delivering fast, high-impact changes. The role requires substantial experience in complex customer problem solving, data interpretation, and
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Hybrid CX Manager: Transform the Member Experience in London employer: Blue Light Card
At Blue Light Card, we pride ourselves on being an exceptional employer that champions the happiness of our members and employees alike. Our vibrant work culture fosters collaboration and innovation, with a strong emphasis on personal growth through a dedicated development fund and flexible working arrangements. Located in Leicestershire or London, we offer a range of benefits including generous annual leave, private medical insurance, and a supportive environment that values diversity and inclusion.
