Blue Light Card is seeking an experienced operational leader to head up Member Operations, owning end-to-end service delivery, demand planning, vendor relationships, tooling, Knowledge and QA, and continuous improvement. You will translate strategic priorities into operational delivery and coach leaders across the function.
Reporting into the Director of Member Operations, you will work with Product, Engineering, Data, and other teams to embed new ways of working and deliver measurable
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Head of Member Operations & AI-Driven Service in London employer: Blue Light Card
At Blue Light Card, we pride ourselves on being an exceptional employer that champions the happiness of our members and employees alike. Our vibrant work culture fosters collaboration and innovation, with a strong emphasis on personal growth through a dedicated development fund and flexible working arrangements. Located in Leicestershire or London, we offer a range of benefits including generous annual leave, private medical insurance, and a supportive environment that values diversity and inclusion.
