Blue Light Card is seeking two CX Managers to own complex member issues and drive improvements in the member experience. You will analyze data from Zendesk and our internal tools, identify root causes, and implement practical fixes with rapid wins and long-term change.
You will collaborate with Product, Engineering, Partnerships and Marketing to remove systemic causes of friction, while championing member-first solutions in a fast-paced, hybrid environment.
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CX Manager, Hybrid - Drive Member Experience Improvements in Leicester employer: Blue Light Card
At Blue Light Card, we pride ourselves on being an exceptional employer that champions the happiness of our members and employees alike. Our vibrant work culture fosters collaboration and innovation, with a strong emphasis on personal growth through a dedicated development fund and flexible working arrangements. Located in Leicestershire or London, we offer a range of benefits including generous annual leave, private medical insurance, and a supportive environment that values diversity and inclusion.
